Marianna Koeller
Greendale,WI
Summary
Hardworking employee with work experience in multiple fields of customer service. Able to efficiently and effectively manage environments in stressful situations due to experience as a Team Lead. Works collaboratively with excellent communication skills, but is also able to independently solve problems. Works long hours covering extra shifts to ensure the business runs properly and the necessary work is accomplished. Excellent trainer and mentor.
Overview
4
4
years of professional experience
Work History
Team Lead
Bubblelicious
11.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Cashier
Sendik's
06.2021 - 11.2021
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Team Member
Firehouse Subs
05.2020 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Distributed food during busy peak periods to drive customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Cashier
Martino's Hot Dogs & Italian Beef
06.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Wisconsin Lutheran High School
Milwaukee, WI05.2023
Skills
- Workplace Safety
- Performance Improvement
- Task Management
- Collaboration
- Efficiency
- Customer Service
- Understands most online programs
Timeline
Team Lead
Bubblelicious
11.2021 - Current
Cashier
Sendik's
06.2021 - 11.2021
Team Member
Firehouse Subs
05.2020 - 08.2020
Cashier
Martino's Hot Dogs & Italian Beef
06.2019 - 07.2019
High School Diploma -
Wisconsin Lutheran High School
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