Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

MARIANNA ROSALES

Depue,IL

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant-Memory Care Specialist

Liberty Village of Princeton
06.2023 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Certified Nursing Assistant

Aperion Care Spring Valley
01.2020 - 06.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Customer Service Manager

Rural King
07.2019 - 01.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

Associate in Science (A.S.) - Nursing Candidate

Illinois Valley Community College
Oglesby, IL
05.2025

High School Diploma -

DePue High School
Depue, IL
05-2019

Skills

  • Care Monitoring
  • Patient Care Technician/Assistant
  • Written Communication
  • Bedside manner
  • CPR AED
  • Alzheimer's and Dementia Care
  • End-of-life care
  • Daily living activities assistance
  • Empathetic listening
  • Compassionate client care
  • Reliability
  • Professionalism
  • Patient Advocacy

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

Certified Nursing Assistant

References

CNA Supervisor: Kim Kuehl (815) 760-2125

Former Coworker: Vanessa Maldonado (815) 916-6026

Memory Care Manager: Melanie VanDorsten (815) 866-8312

Timeline

Certified Nursing Assistant-Memory Care Specialist

Liberty Village of Princeton
06.2023 - Current

Certified Nursing Assistant

Aperion Care Spring Valley
01.2020 - 06.2023

Customer Service Manager

Rural King
07.2019 - 01.2021

Associate in Science (A.S.) - Nursing Candidate

Illinois Valley Community College

High School Diploma -

DePue High School

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MARIANNA ROSALES