MARIANNA ROSALES
Depue,IL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant-Memory Care Specialist
Liberty Village of Princeton
Princeton, IL
06.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Certified Nursing Assistant
Aperion Care Spring Valley
Spring Valley, IL
01.2020 - 06.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Customer Service Manager
Rural King
Peru, IL
07.2019 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Associate in Science (A.S.) - Nursing Candidate
Illinois Valley Community College
Oglesby, IL05.2025
High School Diploma -
DePue High School
Depue, IL05-2019
Skills
- Care Monitoring
- Patient Care Technician/Assistant
- Written Communication
- Bedside manner
- CPR AED
- Alzheimer's and Dementia Care
- End-of-life care
- Daily living activities assistance
- Empathetic listening
- Compassionate client care
- Reliability
- Professionalism
- Patient Advocacy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Certified Nursing Assistant
References
CNA Supervisor: Kim Kuehl (815) 760-2125
Former Coworker: Vanessa Maldonado (815) 916-6026
Memory Care Manager: Melanie VanDorsten (815) 866-8312
Timeline
Certified Nursing Assistant-Memory Care Specialist
Liberty Village of Princeton
06.2023 - Current
Certified Nursing Assistant
Aperion Care Spring Valley
01.2020 - 06.2023
Customer Service Manager
Rural King
07.2019 - 01.2021
Associate in Science (A.S.) - Nursing Candidate
Illinois Valley Community College
High School Diploma -
DePue High School