Marianne Alonso
Hialeah,FL
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my multitasking prowess and empathy at Restaurant Elia to significantly improve guest satisfaction. My background in marketing with Gaby&Sofi showcases my ability to innovate and my expertise in problem-solving, driving productivity and efficiency. Skilled in customer service and data analysis, I excel in fast-paced environments, always prioritizing client needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Old Navy
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hostess
Restaurant Elia
01.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Photography
Own Business
02.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Marketing Y Relaciones Públicas
Gaby&Sofi
04.2019 - 09.2021
- Developed custom tools and scripts to automate routine tasks, freeing up valuable time for more in-depth analysis.
- Optimized resource allocation by prioritizing tasks based on risk assessment factors such as threat level or target significance.
- Spearheaded innovative projects aimed at streamlining processes, ultimately increasing overall productivity levels.
- Enhanced targeting accuracy by conducting in-depth research and analysis of complex data sets.
- Optimized targeting strategies, resulting in more efficient resource allocation.
- Contributed to design of predictive modeling system, enhancing foresight into emerging trends.
Reservation Agent -Travel Concierge
Self-employeed
12.2021 - 07.2024
- Consulted with advertising agencies to arrange promotional campaigns in various types of media.
- Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources by resolving issues quickly and implementing [Type] process.
- Led crisis communications and media relations activities in response to challenging situations.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
- Maintained awareness of types of rooms available in different resort locations.
- Facilitated group reservations by coordinating with multiple service providers, ensuring seamless experiences for large parties.
- Leveraged social media platforms to respond to customer inquiries and promote last-minute deals, expanding company's online presence.
- Maintained up-to-date knowledge of travel restrictions and safety protocols, advising customers accordingly.
- Negotiated with service providers to secure best possible rates, passing savings on to customers.
- Assisted in developing marketing materials for promotional offers, attracting larger customer base.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Collaborated with other team members to ensure seamless coordination in meeting clients'' needs from start to finish.
Education
School of Creative Art And Photography
Havana,Cuba 07.2020
Institute Jose Smith Comas
Matanzas,Cuba 06.2016
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Hospitality service expertise
- Server support
- Beverage preparation
- Bar terminology
- Multitasking
- Flexible and adaptable
- Problem-solving
- Active listening
- Task prioritization
- Conflict resolution
- Cross-cultural communication
- Arts and culture
Certification
Courses
- Florida Alcohol Seller Server Course
-Behind the Bar Excellent
- Photography
-Creative Art Photography School of Havana EFCH
-Certification from School of Hospitality and Tourism in Varadero as cashier
-Certificate of Gastronomy and Commerce
-Public Relations and Marketing
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Hostess
Restaurant Elia
01.2025 - Current
Cashier
Old Navy
10.2024 - Current
Reservation Agent -Travel Concierge
Self-employeed
12.2021 - 07.2024
Marketing Y Relaciones Públicas
Gaby&Sofi
04.2019 - 09.2021
Photography
Own Business
02.2018 - Current
School of Creative Art And Photography
Institute Jose Smith Comas