Worked with stakeholders to determine enterprise business requirements for website analytics and recommended a new implementation which resulted in a standardized means of collecting and reporting website data across the enterprise.
Led analytics implementation including overseeing consultant and in house development efforts, quality assurance planning and execution, and communication to end users upon project launch.
Coordinated with engineering staff to determine the best technical strategy and roadmap for unifying the codebase of two Adobe Experience Manager implementations. The unified codebase resulted in a reduction of resources required to support web publishing across the Stanford Medicine enterprise
Coordinated with Quality Assurance team to identify critical features on the School of Medicine web publishing platform and wrote associated test plans. These automated tests help ensure continuity of service for over 1,000 websites.
Developed comprehensive change management plan to transition over 400 website authors responsible for 1000 websites to a new web authoring interface. Defined training and documentation requirements and developed all end user communications throughout the transition.
Sr. Project Manager
Stanford School of Medicine
Palo Alto, CA
04.2016 - 08.2019
Led the development of a central online resource for School of Medicine students, staff, and faculty. Sponsored by executive leadership, this high profile project included a comprehensive needs analysis, stakeholder and user interviews, strategy development, and management of website design and development. Site #
Developed a customer outreach and support program for 400+ website authors that included monthly newsletters, bi-weekly support sessions, Slack channel, and standardization of online training and development materials.
Conducted focus groups and usability studies which informed decisions around technology selections, investments in feature development, and design decisions.
Coordinated and oversaw migration of over 200 legacy websites to a new platform. This included comprehensive project scoping and RFP development, hiring and supervising of vendors, schedule development and monitoring, budget tracking, and all communication with site owners.
Project Manager
Wired Moon Website Design
Half Moon Bay, CA
09.2007 - 04.2016
Led strategic planning sessions with Stanford University clients to define website requirements and developed project proposals with budgets ranging from 30k - 250k.
Developed project schedules and closely tracked budgets. Oversaw a geographically distributed design and development team. Assigned and managed resources for multiple projects running simultaneously and ensured project deliverables were successfully met.
Served as the primary client contact throughout projects. Communicated project status updates including budget report outs. Identified potential areas for new business development.
assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
Senior Service Desk Agent at Stanford Health Care & Stanford School Of MedicineSenior Service Desk Agent at Stanford Health Care & Stanford School Of Medicine