Marianne Garcia
Santa Maria,CA
Summary
Experienced Store Manager, offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands.
Overview
31
31
years of professional experience
Work History
Store Manager
DD's Discount Store
11.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Bed Bath & Beyond
11.2014 - 12.2020
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed annual store inventories. Successfully maintaining .62% to sales shrink exposure
Assistant Manager
Bed Bath & Beyond
04.2004 - 11.2014
- Enhanced employee management by developing schedules, tracking time and administering payroll for 45-65 employees.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored employee productivity and optimized procedures to reduce costs.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with Store Manager in different operational issues and promotional activities.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Store Manager
Office Depot Inc
10.1999 - 02.2004
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Coached sales associates on product knowledge by using wide variety of training tools.
Operations Manager
Office Depot Inc
06.1994 - 02.2004
- Provided exceptional customer service to customers, increasing customer loyalty.
- Monitored daily cash discrepancies, inventory shrinkage.
- Increased profits by assessing effectiveness of sell thru of merchandising projects.
- Interviewed, hired and trained staff associates and equipped to compy with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
High School Diploma -
Delta High School
Santa Maria, CA06.1985
Skills
- Exceptional Customer Service
- Meticulously detail-oriented
- Decision-making skill/Problem Solving
- Merchandising/ Freight Processing
- Strong multi-tasking
- Store Operations
- Planning
Timeline
Store Manager
DD's Discount Store
11.2021 - Current
Store Manager
Bed Bath & Beyond
11.2014 - 12.2020
Assistant Manager
Bed Bath & Beyond
04.2004 - 11.2014
Store Manager
Office Depot Inc
10.1999 - 02.2004
Operations Manager
Office Depot Inc
06.1994 - 02.2004
High School Diploma -
Delta High School
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