Marianne Hernandez
Self Employment Specialists
Byhalia,MS
2
Languages
1
Certification
22
years of professional experience
Detail-oriented professional with experience in branch operations, recruiting, and translation. Known for clear communication, process improvement, and accurate recordkeeping, with a history of coordinating onboarding, payroll, and compliance tasks while supporting teams and clients.
Branch operations leader with strengths in customer service, staff supervision, and client relationships. Proven ability to improve efficiency, support retention, and keep daily workflows running smoothly in fast-paced staffing environments.
Experienced branch manager and recruiting professional with a background in operations management, hiring, and team supervision. Strong track record of improving service quality, resolving staffing issues, and building client relationships that support retention, growth, and consistent branch performance.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Work History
Branch Manager
1 Year 2 Months- Recruited, screened, and placed candidates to meet client workforce requirements
- Supervised branch staff, providing guidance on scheduling, performance, and workflow priorities
- Built client relationships to support retention, account growth, and service consistency
- Managed daily branch operations to ensure efficient staffing support and customer service
- Coordinated onboarding, orientation, and placement processes for new associates
- Monitored payroll, timekeeping, and attendance records for accuracy and compliance
- Resolved staffing issues promptly to maintain operational continuity and client satisfaction
- Tracked branch performance, prepared reports, and identified process improvements
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Translator
17 Years 9 Months- Translated complex documents with consistent terminology and cultural accuracy.
- Interpreted technical and business materials for clear cross-language communication.
- Localized content to align messaging with audience expectations and regional usage.
- Reviewed source and target text to correct grammar, context, and formatting errors.
- Managed multiple translation assignments while meeting tight delivery requirements.
- Translated documents from English to Spanish and Spanish to English.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Provided comprehensive language services to facilitate international business expansions.
Union Recruitor
2 Years 8 Months- Presented union benefits, rights, and contract advantages to drive sign-up interest.
- Recruited prospective members through outreach, referrals, and workplace conversations.
- Built relationships with workers, stewards, and community contacts to support recruitment efforts.
- Tracked prospect information and follow-up activity using membership records and internal systems.
- Coordinated recruitment events, site visits, and informational meetings with organizers and staff.
- Addressed member questions and concerns with accurate, timely guidance on union services.
- Collaborated with organizing teams to identify high-potential workplaces and target outreach.
- Maintained compliant documentation and updated recruitment files for ongoing member engagement.
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicants' resume.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
Senior Recruiting Coordinator
2 Years 2 Months- Coordinated candidate interviews, maintaining daily communication between recruiters, hiring managers, and applicants.
- Scheduled interviews, assessments, and start dates using applicant tracking systems and shared calendars.
- Reviewed candidate pipelines, updated requisitions, and ensured timely status changes in recruiting systems.
- Managed onboarding paperwork, background check status, and new-hire documentation with accurate recordkeeping.
- Prepared offer letters, verified employment details, and supported compliance with hiring documentation requirements.
- Resolved scheduling conflicts and candidate questions while maintaining a smooth recruiting workflow.
- Trained new recruiting support staff on process standards, system navigation, and applicant follow-up procedures.
- Developed strong talent pipelines for critical roles by proactively sourcing candidates and maintaining relationships.
- Reduced time-to-hire by efficiently managing job postings, candidate screening, and interview scheduling.
- Streamlined recruitment processes by implementing new applicant tracking systems and workflows.
- Increased employee retention rates by coordinating effective onboarding programs and providing ongoing support to new hires.
- Managed high-volume recruitment projects, ensuring timely fulfillment of open positions while maintaining quality standards in candidate selection.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
Education
Bachelor of Science - Criminal Justice And Law
- Honoree of Magna Cum Laude
- Dean's List All 4 Years
- Honor Roll All 4 Years
Skills
Branch operations management
Operations management
Client engagement
Customer service
Customer relationships
Staff management
Team supervision
Training development
Interviewing and hiring
Coaching and mentoring
Account review
Attention to detail
Time management
Proficient in MS office
Public speaking
Business presentations
Financial service knowledge
Multitasking
Employee oversight
Certification
- Certified EVerify I-9
- Licensed State of Tennessee - Expires 2032
- Licensed State of Mississippi - Expires 2034
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Branch Manager
Exegistics Staffing Solutions
08.2025 - CurrentRead More
Translator
Self Employment Specialists
01.2009 - CurrentRead More
Union Recruitor
UFCW Local 951
06.2007 - 02.2010Read More
Senior Recruiting Coordinator
SIMOS Insourcing Solutions Corp.
10.2004 - 12.2006Read More
Strayer University
Bachelor of Science from Criminal Justice And Law
Read More