Lafayette Toney
Medford,OR
Summary
Professional warehouse trainer with extensive experience in overseeing daily offsite operations, inventory control, and logistics. Strong focus on fostering team collaboration and ensuring efficient workflows to achieve optimal results. Skilled in problem-solving, staff training, and adapting to changing needs, ensuring reliable performance and operational excellence. Known for effective communication, leadership, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Trainer
Harry and David
Medford, OR
07.2022 - Current
- Developed and delivered training programs for diverse learning styles.
- Assessed trainee performance and provided actionable feedback to improve skills.
- Collaborated with cross-functional teams to align training initiatives with organizational goals.
- Analyzed training effectiveness through evaluations and adjusted content accordingly.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Call Center Representative
Demand
Ontario, OR
04.2018 - 05.2021
- Contacted customers about potential service upgrades, new office services and account changes.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Trained new staff on call handling protocols and customer service best practices.
Automotive Technician
R D Automotive
Stockton, CA
09.2016 - 05.2017
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
Education
High School Diploma - Automotive Mechanics
Lincoln High School
Stockton, CA06-2000
ASE/Smog Check Certification -
San Joaquin Delta College
Stockton, CA06-2009
Skills
- Warehouse operations
- Problem-solving
- Warehouse organization
- Staff management
- Forklift operations
- Staff training
- Team leadership
- Warehouse safety
Timeline
Trainer
Harry and David
07.2022 - Current
Call Center Representative
Demand
04.2018 - 05.2021
Automotive Technician
R D Automotive
09.2016 - 05.2017
High School Diploma - Automotive Mechanics
Lincoln High School
ASE/Smog Check Certification -
San Joaquin Delta College
Education and Training
other