Marianne Kephart
Osceola Mills,PA
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
2018
2018
years of professional experience
Work History
Implementation Specialist
Oracle Hospitality (Contracted Through ClearBridge Technology Group)
2014 - 01.2018
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
Night Auditor/ Guest Services Rep
Holiday Inn Express
2011 - 11.2014
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Beauty Shop Owner
Marianne's Beauty Salon
01.1994 - 05.2011
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
Intake/Services Coordinator
Crawford County Bar Association Pro Bono Program
2002 - 08.2004
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Education
Board Certified Cosmotologist - Cosmotology
J. H. Thompson Beauty Academy
Erie, PA01.1986
High School Diploma - undefined
Linesville Conneaut Summit Hight School
Linesville, PASkills
- Technical issue resolution
- Online technical support
- Customer service expertise
- End-to-end software development
- Application configuration management
- Database migration
- Implementation of client training initiatives
- Application testing expertise
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Documented and resolved client concerns by providing accurate information and service.
- Supported clients in education of software
- Achieved Software Implementation through effectively guiding clients through server migration
- Customer Relations - Earned highest marks for customer satisfaction.
Timeline
Beauty Shop Owner
Marianne's Beauty Salon
01.1994 - 05.2011
High School Diploma - undefined
Linesville Conneaut Summit Hight School
Implementation Specialist
Oracle Hospitality (Contracted Through ClearBridge Technology Group)
2014 - 01.2018
Night Auditor/ Guest Services Rep
Holiday Inn Express
2011 - 11.2014
Intake/Services Coordinator
Crawford County Bar Association Pro Bono Program
2002 - 08.2004
Board Certified Cosmotologist - Cosmotology
J. H. Thompson Beauty Academy
Similar Profiles
Mitchell HammondMitchell Hammond
Sales Development Representative at ClearBridge Technology GroupSales Development Representative at ClearBridge Technology Group
Carlton EdwardsCarlton Edwards
Windows Systems Administrator II at Clearbridge Technology GroupWindows Systems Administrator II at Clearbridge Technology Group
Carlton EdwardsCarlton Edwards
Windows Systems Administrator at ClearBridge Technology GroupWindows Systems Administrator at ClearBridge Technology Group
Amy ValleeAmy Vallee
Waitress at Olde New YorkWaitress at Olde New York
Cody FyeCody Fye
Assembly Mechanic at REICHdrillAssembly Mechanic at REICHdrill