Collection,
Dovenmuehle Mortgage Inc.
- Request payments, or set up repayment plans.
- Probing hardships and giving advice on loss mitigation and outside resources setting up repayment plans escalate disputes outbound and inbound calls note and code every call work special accounts obeying laws and regulations staying updated on laws and procedures certification up to
- Ensured compliance with federal regulations regarding debt collection practices, protecting both the organization''s reputation and its clients'' rights.
- Decreased overdue accounts through consistent follow-up and diplomatic communication with clients.
- Collaborated with other departments for more effective communication and coordinated action on accounts.
- Promoted positive customer relations while enforcing company policies on late fees, interest charges, and payment terms.
- Increased cash flow by prioritizing high-risk accounts for immediate action and followup.
- Supported company growth by managing multiple tasks in a fast-paced environment, ensuring deadlines were met without sacrificing quality or accuracy.
- Maintained strong relationships with customers while negotiating payment plans that fit their individual needs and circumstances.
- Collaborated on collection and dispute resolution issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
