Hi, I’m
Marianne Kimbrough
Nolensville,TN
Summary
Multi-talented Senior Manager well versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Seeking a challenging position that utilizes my aptitude for complex problem solving and cross-functional relationship building gained through over a decade of customer facing experience. Eager to apply my experience and learn new skills to achieve success.
Overview
12
years of professional experience
Work History
eviCore healthcare
Sr. Manager, Cigna Service Delivery
10.2020 - Current
Job overview
- Establishes expectations for deliverables and oversees adherence to client contract requirements.
- Coordinates with key organizational leaders to accomplish strategic and operational initiatives.
- Reviews employee performance and provides ongoing feedback and coaching to drive performance improvement.
- Resolves customer inquiries and complaints requiring management-level escalation.
- Evaluates needs of departments and delegates tasks to optimize overall production.
eviCore healthcare
Sr. Cigna Service Delivery Manager
08.2019 - 10.2020
Job overview
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Escalation point for the client, internal matrix partners, and team members, with the ability to drive collaborative and focused conversations to the best solution
- Oversaw ongoing projects, including the implementation of new products, programs, and process improvements
eviCore healthcare
Client Experience Manager II
01.2017 - 07.2019
Job overview
- Utilized relevant data and facts to identify and solve a range of problems for one of eviCore’s largest Strategic clients
- Facilitated effective project meetings, including agenda creation, updates on new items, and follow up on issue resolution
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Relayed customer feedback to cross-functional teams to improve products and services.
eviCore healthcare
Client Experience Manager I
10.2014 - 01.2017
Job overview
- Key point of contact for Cigna’s National Ancillary Service Team for projects, expansions, and escalated issues.
- Collaborated with matrix partners to resolve escalated, complex, and sensitive client concerns.
- Conducted research and reviewed findings to solve customer issues.
eviCore healthcare
Provider Engagement Specialist | Team Lead
01.2014 - 10.2014
Job overview
- Oversaw activities and performance for 5 individuals on daily basis.
- Utilized well-developed communication, active listening and persuasion talents when interacting with people.
- Coordinated training within the department as well as with matrix partners for each team member.
- Analyzed calls to evaluate quality and confirm alignment with company quality standards.
eviCore healthcare
Client Services Representative
03.2013 - 12.2013
Job overview
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
ECS Southeast
Project Engineer
04.2011 - 02.2013
Job overview
- Acted as Project Manager for 12-25 active Construction Materials Testing (CMT) projects per month, which included drafting proposals, managing budgets, writing and distributing Project and Budget Status Reports, approving monthly invoices, and acting as the main point of contact for clients
Education
The University of Tennessee
Bachelor of Science from Civil Engineering
05.2011
University Overview
- Graduated cum laude
- Conference Chair of American Society of Civil Engineers, student chapter
- Member of Chi Epsilon, 2010-2011
Skills
- Data-Driven Decision-Making
- Cross-Functional Team Leadership
- Business Performance Management
- Verbal and Written Communication
- Employee Development
- Complex Problem Solving
- Problem Resolution
- Goal Setting
- Cross-Functional Communication
- Inter-Department Collaboration
- Customer Relationship Management
- MS Office
- Professional and Courteous
- Decision Making
- Coaching and mentoring
- Improvement initiatives
- Staff Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Manager, Cigna Service Delivery
eviCore healthcare
10.2020 - Current
Sr. Cigna Service Delivery Manager
eviCore healthcare
08.2019 - 10.2020
Client Experience Manager II
eviCore healthcare
01.2017 - 07.2019
Client Experience Manager I
eviCore healthcare
10.2014 - 01.2017
Provider Engagement Specialist | Team Lead
eviCore healthcare
01.2014 - 10.2014
Client Services Representative
eviCore healthcare
03.2013 - 12.2013
Project Engineer
ECS Southeast
04.2011 - 02.2013
The University of Tennessee
Bachelor of Science from Civil Engineering