Tiffini Benning
West Bloomfield,MI
Summary
Results-driven, flexible leader with a progressive background in product, project, and program initiatives supporting mortgage, healthcare, and global manufacturing industries. Experienced in all phases of software development (SDLC), Agile and Waterfall methodologies. Program Lead collaborating with Development and Business teams. Visionary strategic thinker with a reputation for championing organizational culture and enforcing accountability, agility, and cost and time saving through workflow or performance improvement.
Overview
15
15
years of professional experience
Work History
Sr. IT Delivery Manager
Blue Cross Blue Shield Tennessee
06.2023 - Current
- Led cross-functional collaboration between Enterprise Information Technology (EIT) team, business partners, and vendors to successfully implement complex technical business solutions for multimillion dollar provider claims portfolio.
- Ensured smooth project deliveries and overall satisfaction through effective management of key stakeholder relationships.
- Projected $1.6M in savings achieved by converting Network Provider Data Quality Audit, Fact Sheet, and Retroactive claim Access applications.
- Led process improvements for PMO by identifying inefficiencies in manual financial tracking and status updates,
- Coached and mentored project managers I and II, along with Blue Sky interns, providing guidance and support,
- Contributed to resume reviews, selection, and hiring of new employees,
- Facilitated shadowing opportunities for junior project managers, guiding them through project management processes,
Sr. IT Program Manager
Horizontal (via Medtronic)
01.2022 - 06.2023
- Oversaw the operations of a 12-member development team, controlled partnerships with one SaaS cloud vendor, and provided support to more than 30 business users,
- Guided the vendor risk assessment initiative by working closely with architecture, security, and privacy teams to meet established security standards.
- Reported regularly with the VP of Clinical to share progress updates,
- Managed a $30M global project to sunset the company’s current study site repository and launch a cloud-based SaaS clinical Electronic Trial Master File (eTMF) application, resulting in a large-scale IT SaaS implementation that impacted over 5,000 employees.
- Implemented a robust governance structure, facilitating clear communications and consistent status updates on program initiatives.
- Achieved $7.2M+ in savings over a 3-year period by implementing phased approach and influencing senior management for expedited vendor choices,
- Developed a charter, risks and issue log, as well as process flows using SharePoint and MS Teams repository.
- Led effective management of a $20M+ budget for RAVE EDC project, implementing crucial enhancements to optimize snapshot and ODM abilities across the clinical organization,
- Provided stability and continuity of leadership during a major restructuring that resulted in the loss of key personnel, including the VP, Directors, and development teams. Successfully maintained project timelines and ensured smooth implementation for all projects.
IT Program/Product Manager
Wayne Regional Educational Service Agency
10.2021 - 01.2022
- Launched organization's Project Management Office (PMO) and oversaw portfolio, roadmap, prioritization processes, and best practices. Led the prioritization of strategy, roadmap, and features for technical updates to agency products,
- Provided leadership in the management of functions to achieve project objectives by effectively coordinating resources.
- Managed product team in creating IT solution to meet federal requirements for population's vaccination and testing data across 33 districts in Wayne County within one week.
IT Supplier Relationship Manager
Ford Motor Company – Automotive
10.2019 - 10.2021
- Acted as the main point of contact between cross-functional teams, product owners, suppliers, and internal purchasing staff.
- Established productive partnerships with diverse suppliers, enabling the procurement of requests for proposals at negotiated sales rates. Managed a $50M+ finance budget for IT-funded projects, authoring statements of work and overseeing the marketing and sales portfolio to drive operational growth.
- Ensured adherence to Ford's Master Service Agreement (MSA), Service Level Agreements (SLA), and supplier improvement plans.
- Pioneered the use of WebAps in order to provide global training on IT sourcing and purchasing. Managed all aspects including discovering developers, drafting requirements, testing software, deploying software while interfacing with internal as well as external teams to ensure effective coaching.
Senior IT Project Manager & Infrastructure Project Manager
Ford Motor Company – Automotive
12.2015 - 10.2019
- Successfully led a large group encompassing six cross-functional teams to execute the 'Jump-to-Wireless' proof of concept project worth over $5M, focusing on Wi-Fi and soft phone implementation in all buildings while overseeing technical infrastructure and project completion.
- Spearheaded the deployment of IT infrastructure valued at $4M+, resulting in significant contributions to technological efforts. Led the implementation of European data rooms for driving test data effort across quantifiable metrics.
Lead IT Business Analyst
TEKsystems
05.2015 - 12.2015
- Led enhancement of value throughout entire technical development lifecycle, including project inception, requirements gathering, design, construction, testing, and deployment. Strategically analyzed and prioritized relevant information to drive tangible outcomes. Achieved goals by fostering alignment and effective communication with stakeholders.
- Mapped as-is processes to multiple systems, inputs, outputs, and integration points to identify requirements.
IT Business Analyst & Product Owner
Quicken Loans
10.2013 - 05.2015
- Managed and maintained banker internal software (AMP) and external product Rocket; overseeing Agile project delivery, coordinating all phases of product development and delivery, and analyzing data to create user stories for new feature validation.
- Achieved a decrease of 2%+ in the number of suspended loans while maintaining metrics, grooming backlogs, and executing stand-ups retrospective.
- Headed staff training and development to cultivate applications using agile framework, initiating meetings and workshops to centralize understanding of critical business needs.
Education
Master of Science (MS) in IT Management -
Central Michigan University
Mount Pleasant, MIBachelor of Science (BS) in Business Administration -
Central Michigan University
Mount Pleasant, MISkills
- Strategy Planning and Business Planning
- Vendor Management
- One-Time/Annual Budget Management
- Process Management and Improvement
- Metrics Reporting and Documentation
- Risk Mitigation and Conflict Resolution
- Human Resources/People Management
- Stakeholder and Team Management
- Negotiation and Influencing
- Portfolio Management
- Organizational Development
- Data-driven decision-making
Timeline
Sr. IT Delivery Manager
Blue Cross Blue Shield Tennessee
06.2023 - Current
Sr. IT Program Manager
Horizontal (via Medtronic)
01.2022 - 06.2023
IT Program/Product Manager
Wayne Regional Educational Service Agency
10.2021 - 01.2022
IT Supplier Relationship Manager
Ford Motor Company – Automotive
10.2019 - 10.2021
Senior IT Project Manager & Infrastructure Project Manager
Ford Motor Company – Automotive
12.2015 - 10.2019
Lead IT Business Analyst
TEKsystems
05.2015 - 12.2015
IT Business Analyst & Product Owner
Quicken Loans
10.2013 - 05.2015
Master of Science (MS) in IT Management -
Central Michigan University
Bachelor of Science (BS) in Business Administration -
Central Michigan University
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