Marianne Martello
North Bergen,NJ
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Imports Customer Service
Priority Port Express
Kearny, NJ
06.2021 - 01.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Customer Service Representative
J. Josephson Inc.
South Hackensack, NJ
01.2014 - 02.2021
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with ordering, billing, returns, exchanges and technical support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
North Bergen High School
North Bergen, NJ06-1984
Skills
- Complaint Handling
- Understanding Customers Needs
- Excellent Communication
- Work Prioritization
- Supportive Team Worker
- Enthusiastic Trouble Shooter
Timeline
Imports Customer Service
Priority Port Express
06.2021 - 01.2024
Customer Service Representative
J. Josephson Inc.
01.2014 - 02.2021
High School Diploma -
North Bergen High School
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