- Offering time and support to shelters for the homeless, women, and animals
- My hobby is writing and reciting poetry
- I enjoy reading and learning new things
- Getting involved in local advocacy groups to promote positive change in the community
Marianne Ritchey
Miami Gardens,FL
Summary
Overall, I have achieved significant advancements in customer and employee satisfaction, leveraging strong project management and conflict resolution skills.
I am seasoned in Customer Service and a talented leader with over 20 years of experience, applying exceptional planning and problem-solving abilities toward enhancing day-to-day activities. Results-driven and resilient in being a team player while improving processes and increasing productivity. Bringing solid understanding of customer needs and trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
Operations Manager
Moonflower Essentials
03.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Case Analyst
State of Florida Child Support Division
01.2005 - 03.2020
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Created treatment or service plan meeting each client's individualized needs.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Managed complex caseloads effectively by multitasking and maintaining strong attention to detail.
- Coordinated closely with legal teams to ensure proper handling of sensitive information and adherence to regulations.
- Coordinated with courts and community agencies for supportive services.
- Achieved timely delivery of case reports through effective prioritization and time management skills.
Education
No Degree - English Literature
Miami Dade College
Miami, FL06-2026
Skills
- Employee relations and conflict resolution
- Management
- Policies and procedures implementation
- Performance monitoring
- Project planning and development
- Superb time management skills
- Customer relations specialist
- Staff training/development
- Project Management
- Customer Relationship Management
- Effective leader
- Multitasking Abilities
Literrary Trailblazer Award by The City of Miami Gardens
In 2023 I was awarded with The Literary Trailblazer Award for my contributions to literacy and spoken word poetry.
Interests
Timeline
Operations Manager
Moonflower Essentials
03.2020 - Current
Case Analyst
State of Florida Child Support Division
01.2005 - 03.2020
No Degree - English Literature
Miami Dade College
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