Marianne Robles
Rochester,NY
Summary
Well-qualified individual familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Beauty Advisor
Sephora
09.2024 - Current
- Educate customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintain an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Process payments, entering sales in register for prompt customer service.
- Increase sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assist clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborate with team members to achieve monthly sales targets and ensure smooth store operations.
- Keep up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Sales Associate
JD Sports
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Paralegal
Parisi & Bellavia, LLP.
06.2023 - 05.2024
- Conducted detailed client intakes in both English and Spanish while entering information into company database.
- Requested, received, and summarized police accident reports and medical records.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Corresponded with insurance companies to verify claim details and medical coverage for clients.
- Research NYS statutes and rulings to stay up-to-date on motor vehicle and personal injury law.
Assistant Manager
Foot Locker Inc.
03.2021 - 06.2023
- Created a customer focused environment where exceeding the customers expectations is our main focus
- Accountable for leading, coaching, and developing all team members to execute all company strategies to deliver sales and productivity targets
- Lead by example on the sales floor modeling all company values such as professionalism, integrity, respect and teamwork
- Beat daily sales targets vs LY
- Received 99% positive customer survey results.
FT Sales Lead
Champs Sports
12.2017 - 03.2021
- Created an inclusive and engaging environment between the customers and internal customers that exceeded service and operational expectations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
Education
BS in Nursing - Completed 25 Credits
Monroe Community College
Rochester, NY2019
High school diploma - Regents Diploma
Greece Olympia
Greece, NY06.2018
Skills
- Bilingual- Fluent in English/Spanish
- Leadership
- Customer Service
- Detail Oriented
Timeline
Beauty Advisor
Sephora
09.2024 - Current
Sales Associate
JD Sports
11.2023 - Current
Paralegal
Parisi & Bellavia, LLP.
06.2023 - 05.2024
Assistant Manager
Foot Locker Inc.
03.2021 - 06.2023
FT Sales Lead
Champs Sports
12.2017 - 03.2021
BS in Nursing - Completed 25 Credits
Monroe Community College
High school diploma - Regents Diploma
Greece Olympia
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