Marianne Strausbaugh
PLACITAS
Summary
Proven ability to streamline patient intake processes, enhancing clinic efficiency and ensuring exceptional customer service.
Dedicated professional with extensive experience in patient care coordination and audiology support. Proven ability to streamline processes, manage patient flow, and enhance satisfaction through critical thinking and organizational skills.
Overview
12
12
years of professional experience
Work History
Audiology Assistant
Albuquerque Hearing And Balance
Albuquerque, NM
06.2024 - Current
- Assisted audiologists in conducting hearing assessments and evaluations.
- Prepared and maintained audiology equipment for patient use and testing procedures.
- Managed patient scheduling, ensuring timely appointments and follow-ups.
- Educated patients on hearing aids and audiological services available.
Patient Care Coordinator
Albuquerque Hearing And Balance
Albuquerque, NM
10.2021 - Current
- Coordinated patient appointments and managed scheduling for optimal clinic flow.
- Assisted patients with insurance verification and financial options.
- Streamlined patient intake processes to enhance efficiency and reduce wait times.
- Developed educational materials to improve patient understanding of hearing health.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Preschool Teacher/Administrative Assistant
Family Enrichment Center; JCC
Albuquerque, NM
09.2014 - 10.2021
- Developed engaging lesson plans to foster cognitive and social development in preschool-aged children.
- Cultivated a nurturing classroom environment promoting emotional growth and positive behavior among students.
- Implemented age-appropriate activities enhancing fine motor skills and creativity through hands-on learning experiences.
- Collaborated with parents to create individualized support strategies addressing children's unique needs and interests.
- Led initiatives to integrate technology into classroom activities, enhancing interactive learning experiences.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Established positive communication with parents in daily conversation and formal conferences.
Education
Bachelor of Arts - Sociology
Hanover College
Hanover, Indiana05-1990
Skills
- Patient counseling
- Insurance verification
- Patient care coordination
- Patient flow management
- Multitasking
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Customer service
- Appointment scheduling
Timeline
Audiology Assistant
Albuquerque Hearing And Balance
06.2024 - Current
Patient Care Coordinator
Albuquerque Hearing And Balance
10.2021 - Current
Preschool Teacher/Administrative Assistant
Family Enrichment Center; JCC
09.2014 - 10.2021
Bachelor of Arts - Sociology
Hanover College