Andy Schaps
Naples,FL
Summary
Florida-licensed audiology assistant with 15 years of experience supporting local hearing healthcare operations. I have experience working with all major hearing aid manufacturers. I believe that exceptional customer service leads to sales. I was trained to manage incoming audiology phone calls and coordinate front desk tasks under Best Practice guidelines. Skilled in hearing aid maintenance, repairs, and general office tasks.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Audiology Assistant
Naples Audiology
Naples, FL
03.2024 - 08.2026
- Cleaned and repaired hearing aids
- Prepared patients for hearing evaluations at Naples Audiology.
- Cleaned and sterilized audiology equipment between appointments.
- Assisted audiologist with hearing test setup and room readiness.
- Scheduled patient visits and confirmed appointment details.
- Updated patient records and filed clinical paperwork
- Performed administrative duties such as scheduling appointments, filing paperwork and answering phones.
- Maintained accurate records of patient visits and treatments.
- Instructed patients on proper use of hearing aids and assistive listening devices.
- Ensured all necessary paperwork was completed accurately prior to submitting it to insurance companies.
Office Manager/Assistant Audiologist
Decibels Audiology
Naples, FL
02.2012 - 03.2024
- Managed patient calls, messages, and follow-up communication with care.
- Cleaned and repaired hearing devices
- Reviewed client payments due and contacted clients with past-due balances.
- Tracked invoices and payments to maintain accurate accounts receivable and payable records.
- Scheduled patient visits and confirmed appointment details.
- Supported daily operations across store departments and front-line staff.
- Resolved customer concerns and escalated issues to leadership.
Education
High School Diploma -
Barron Collier High School
Naples06-1993
Skills
- Hearing aid maintenance and troubleshooting
- Appointment scheduling
- Patient intake and counseling
- Communication skills
- Customer service excellence
- Payment processing and financing
- Equipment sterilization
- Insurance verification and processing
- Hearing aid cleaning
- Assisting audiologists with patients, new orders, and repairs
Certification
- State of Florida Audiologist Assistant License # AI 707
Timeline
Audiology Assistant
Naples Audiology
03.2024 - 08.2026
Office Manager/Assistant Audiologist
Decibels Audiology
02.2012 - 03.2024
High School Diploma -
Barron Collier High School