Marianne Vidale
Tama,FL
Summary
Accomplished Human Resource Delivery Partner at Citi, adept in organizational development and performance management. Demonstrated success in enhancing employee satisfaction, resolving complex grievances, and driving policy compliance. Skilled in effective problem-solving and confidential document control, ensuring streamlined operations and strategic project planning across roles.
Overview
5
5
years of professional experience
Work History
Human Resource Delivery Partner
Citi
09.2021 - Current
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Customer Service Representive
Cirkul
03.2021 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Case Manager
Lifestream Behavioral
07.2020 - 01.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assistant Teacher
Bright Star Kid Care
09.2019 - 05.2020
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Education
Bachelor of Science - Social Sciences
Florida State University
Tallahassee, FL05.2020
Skills
- Strong time management
- Effective problem solving
- Organizational Development
- Confidential Document Control
- Performance Management
- Project Planning
- Behavior Management
Timeline
Human Resource Delivery Partner
Citi
09.2021 - Current
Customer Service Representive
Cirkul
03.2021 - 09.2021
Case Manager
Lifestream Behavioral
07.2020 - 01.2021
Assistant Teacher
Bright Star Kid Care
09.2019 - 05.2020
Bachelor of Science - Social Sciences
Florida State University