Marianny De Los Santos Herrera
Concord,NC
Summary
Proven leader with extensive experience at Jersey Mike's Subs, adept in staff training and development, and excelling in customer service focus. Enhanced team motivation, leading to increased morale and reduced turnover. Skilled in cash handling and problem-solving, consistently ensuring operational excellence and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Shift Leader
Jersey Mike's Subs
01.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
High School Diploma -
Jay M Robinson
Concord, NC 05.2024
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Team motivation
- Customer service focus
- Strong verbal and written communication
- Training Assistance
- Creative Problem-Solving
- Staff Supervision
- Staff education and training
- Goal Setting
- Written Communication
- Task Prioritization
- Motivational Leadership
- Staff Training and Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Jersey Mike's Subs
01.2024 - Current
High School Diploma -
Jay M Robinson
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