Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARIANO CASTELLON

Charlotte,NC

Summary

Courteous Passenger Service Agent boasting a year of experience in airline customer service. with knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.

Overview

2
2
years of professional experience

Work History

Passenger Service Assistant

PROSPECT
Charlotte, NC
09.2021 - Current
  • Escorted handicapped passengers from terminal to aircraft.
  • Oversaw ticketing, gate and ramp services.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

Cashier

Walgreens
Charlotte, NC
08.2021 - 07.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Butler High School
Matthews, NC
06.2022

Skills

  • Coordinating Schedules
  • Professional Relationships
  • Minor Repairs
  • Sanitation Practices
  • Passenger Assistance
  • Standards Compliance
  • Flight Logs Proofing
  • Administrative Support
  • Passenger Security

Languages

Spanish
Native or Bilingual

Timeline

Passenger Service Assistant

PROSPECT
09.2021 - Current

Cashier

Walgreens
08.2021 - 07.2022

High School Diploma -

Butler High School

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MARIANO CASTELLON