MARIANO CRUZ COLON
Lakewood Ranch,FL
Summary
Core Solutions Principal with 8 years of experience delivering enterprise HRIS solutions within Dayforce HCM, specializing in Payroll, Workforce Management (WFM), and Entitlements. Expert in diagnosing complex cross-module configuration issues, distinguishing system defects from expected behavior, and designing scalable, compliant solutions across large environments. Combines advanced SQL-driven analysis with a strong consulting mindset to optimize system performance, data integrity, and payroll accuracy. Prior experience at FIS supporting financial institutions on credit card processing platforms, managing system configurations, integrations, and client-facing technical solutions in high-volume, compliance-driven ecosystems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Core Solutions Principal
Dayforce
Saint Petersburg, FL
06.2018 - Current
- Senior SME for Dayforce HCM across Payroll, WFM, and Entitlements
- Resolve complex HRIS/payroll issues across enterprise clients
- Design pay policies and entitlement rules ensuring compliance
- Build SQL validation frameworks to detect configuration issues
- Partner with Product teams to identify defects vs expected behavior
- Provide client-facing consulting and solution design
- Support implementations and post-go-live stabilization
- Improve efficiency through automation and reusable tools
- Manage between 10-20 case projects per month
Client Relations Account Manager
FIS
Saint Petersburg, FL
06.2017 - 06.2018
- Managed 25–50 financial institution clients providing technical platform support
- Maintained system configurations ensuring compliance and fraud prevention
- Led system conversions, integrations, and migration projects
- Acted as liaison between clients and internal technical teams
Team Lead (Technical Support/QA)
FIS
Saint Petersburg, FL
01.2015 - 06.2017
- Led team of 25 agents overseeing QA, training, and escalation management
- Improved service delivery through process optimization and coaching
- Managed high-priority escalations and compliance workflows
Education
B.S. - Criminal Justice
Everest University
Largo, FLA.S. - Business Management & Technology
SPC College
Saint Petersburg, FLSkills
- Dayforce HCM (Payroll, WFM, Benefits, Entitlements)
- Advanced SQL
- Payroll Configuration & Pay Policy Design
- Workforce Management
- Entitlements & Accrual Logic
- System Integrations
- Client Consulting
- Process Optimization
- Data Integrity
Certification
- SQL Certification
- Python 3 Certification
- HTML, CSS, JavaScript Fundamentals
- CPR / First Aid Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Core Solutions Principal
Dayforce
06.2018 - Current
Client Relations Account Manager
FIS
06.2017 - 06.2018
Team Lead (Technical Support/QA)
FIS
01.2015 - 06.2017
B.S. - Criminal Justice
Everest University
A.S. - Business Management & Technology
SPC College