Mariano Mora
Edinburg,TX
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Also excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
I'm a Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Friendly Sales Associate adept at working in diverse retail and customer service environments.Overview
11
11
years of professional experience
Work History
Fitness Consultant/Sales
Gold's Gym
2520 E expy 83, Mission Texas
08.2014 - Current
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Successfully acquired an average of 40 to 50 new customers per month, generating a 95% growth in revenue.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Server
Cheddar's Casual Cafe
020 East Expressway 83, McAllen, TX
01.2014 - 07.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Assisted customers with food selection, inquiries and order customization requests.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Education
GED - undefined
Donna High School
2012
Associate of Science - kinesiology
University of Texas Pan-American
Did 2 years
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Strong client relations
- Mediation capability
- Training development aptitude
- Local/state health laws knowledge
- Cash flow management
- International sales support
- Strategic sales knowledge
- Multi-line phone talent
- Medical terminology knowledge
Timeline
Fitness Consultant/Sales
Gold's Gym
08.2014 - Current
Server
Cheddar's Casual Cafe
01.2014 - 07.2014
GED - undefined
Donna High School
Associate of Science - kinesiology
University of Texas Pan-American
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