Participated in staff meetings, case conferences, educational conferences and mandatory training to enhance professional and personal growth.
Trained new staff members in program procedures to ensure consistency across all classrooms in the aftercare program.
Managed a team of aftercare staff, providing guidance, support, and feedback to ensure high-quality care for students.
Increased parent satisfaction with the aftercare program by providing regular updates on their child''s progress in both academics and behavioral growth.
Improved student behavior through consistent enforcement of rules and positive reinforcement techniques.
Supported student academic success by offering homework help and coordinating tutoring services as needed.
Sales Associate
Hollister.Co
09.2021 - 09.2022
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.