Hi! I'm Mariano Sanchez
Savannah,GA
Summary
Empathetic and highly accommodating art student with extensive experience in customer service and efficient task completion. I possess specialized skills in conflict resolution, productive communication, and customer relationship management. I excel at using active listening, patience, and adaptability to ensure a positive, healthy work environment, and I consider myself to be highly dedicated and diligent in my responsibilities, regardless of the task at hand.
Overview
1
1
year of professional experience
Work History
Equestrian Team Member
SCAD Equestrian
Ronald C. Waranch Equestrian Center
01.2025 - Current
- Developed riding skills through consistent practice and instruction.
- Maintained cleanliness and organization of stables and equipment.
- Assisted in the grooming and care of horses.
- Supported event preparations by setting up equipment and handling horses during shows.
- Assisted with tack cleaning and maintenance of equestrian equipment.
- Accepted constructive criticism from coaches and teammates to improve skills.
- Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to sport.
Student
Savannah College of Art and Design
Savannah, GA
08.2024 - Current
- Participated in campus events to build community relationships and enhance networking.
- Managed time effectively to balance coursework, extracurricular activities, and personal commitments.
- Developed effective communication skills through group discussions and presentations.
- Mastered various software tools and platforms for online learning and assignments.
- Met regularly with academic advisors to ensure progress towards educational goals.
Career Fair Assistant Volunteer
SCAD Career and Alumni Success
Savannah, GA
02.2025 - 02.2025
- Assisted employers in setting up booths and materials for recruitment.
- Guided attendees in navigating the event and connecting with employers.
- Provided guidance to participants on navigating the event space and locating employers of interest.
- Engaged with employers during their time at the fair, helping them to maximize their visibility among job seekers.
- Assisted with setup and tear down of the career fair venue.
- Answered questions from visitors about the career fair and provided resources as needed.
Customer Care Executive
Aeromexico
Durango, Mexico
02.2024 - 08.2024
- Ensured customer satisfaction by providing fast, friendly, and knowledgeable service for routine questions and service complaints.
- Handled escalated complaints by actively listening, effectively providing personalized assistance, and appropriate resolutions.
- Trained new employees on customer service protocols and company policies.
- Provided customer service by responding to phone, live chat, and email inquiries in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Arts - Animation
Savannah College of Art And Design
Savannah, GA06-2028
Skills
- Detail-oriented and responsible
- Customer service-focused
- Skilled communicator
- Creative problem solver
- Positive and professional attitude
- Efficient multitasker
- Tech-savvy with media fluency
- Proficient in Microsoft Office
- Collaborative team player
- Adaptable learner
Affiliations
- Artist and Equestrian with a healthy work-life balance
- Avid swimmer and certified scuba diver
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
German
Professional
Accomplishments
- Dean's List Honoree for all three quarters of Freshman year.
Timeline
Career Fair Assistant Volunteer
SCAD Career and Alumni Success
02.2025 - 02.2025
Equestrian Team Member
SCAD Equestrian
01.2025 - Current
Student
Savannah College of Art and Design
08.2024 - Current
Customer Care Executive
Aeromexico
02.2024 - 08.2024
Bachelor of Arts - Animation
Savannah College of Art And Design
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