Salesforce
Open To Work
Maria North
Summary
Sr. Account Manager with proven success exceeding sales targets by 140% and growing repeat business by 30% through strategic client relationship management. Expert in market research, sales strategy, and cross-functional collaboration, driving lead generation up 40%. Skilled at building executive-level partnerships and executing growth plans. Offers a results-driven approach to expand and retain key accounts, delivering sustained revenue growth and long-term client loyalty in competitive markets.
Overview
15
15
years of professional experience
Work History
Senior Client Manager
LexisNexis
Remote
04.2023 - Current
- Establishes and nurtures relationships with over 400 key clients, increasing repeat business and enhancing client retention and loyalty.
- Collaborated with internal stakeholders to tailor service offerings, enhancing customer engagement and retention rates.
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
Senior Account Executive
DISH Network
Remote
11.2019 - 03.2023
- Consistently surpassed retention (75%+) and new business conversion goals (40%+).
- Team lead, mentoring teammates to enhance overall team performance and sales outcomes.
- Secured $3M+ in new business by expanding client base through targeted prospecting and relationship management.
- Increased regional sales revenue by 25% year-over-year by upselling premium service packages.
- Streamlined sales process, reducing deal closure time by 30% and improving client satisfaction scores.
- Trained and mentored 8 junior account executives, boosting team quota attainment.
Senior Account Executive
Comcast
Remote
03.2011 - 10.2019
- Specialized in client retention and revenue growth through upsell and cross-sell opportunities, achieving one of the highest transitional sales rates in the enterprise at 10.13%, and retaining revenue at 82%, consistently ranked #1 out of 130 representatives in performance.
- Managed approximately 90 customers daily, ensuring effective support and maximizing revenue per interaction.
- Trained peers on initiatives to enhance call handle time and streamline service delivery.
Education
Bachelor of Arts - Fashion Business Management
Fashion Institute of Technology
New York, NYSkills
- Account strategy development
- Pipeline management expertise
- Sales performance specialist
- Consultative selling
- Proficient in conflict resolution
- Team-oriented approach
- Relationship building
- Consistent sales performance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office
Gong
Timeline
Senior Client Manager
LexisNexis
04.2023 - Current
Senior Account Executive
DISH Network
11.2019 - 03.2023
Senior Account Executive
Comcast
03.2011 - 10.2019
Bachelor of Arts - Fashion Business Management
Fashion Institute of Technology