Maria Paula Alves

• Collaborated with other holistic professionals to provide integrated care for clients seeking complementary therapies.
• Enhanced client well-being by providing tailored Reiki treatments to address individual needs.
• Provided exceptional customer service by promptly addressing concerns or inquiries from current or prospective clients.
• Developed strong relationships with clients, leading to repeat appointments and positive feedback.
• Fostered a tranquil environment for clients, ensuring comfort and relaxation during sessions.
• Expanded clientele through successful marketing strategies and word-of-mouth referrals.
• Maintained detailed records of client progress, allowing for adjustments in treatment plans as needed.

• Develop relationship and establish a strong connection with clients through excellent service and exceeding expectations.
• Consistently hit and exceeded sales, cross-sales and appointments goals between different areas of the boutique.
• Maintain, organize and follow up with a clients database on a weekly base. Responsible for building own clientele.
• Planned client relationship cultivating events to promote launches, to push specific products and promote sales.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Maximized customer retention by resolving issues quickly.
• Followed up with existing customers to provide additional support and address concerns.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.

• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Passionate about learning and committed to continual improvement.
• Self-motivated, with a strong sense of personal responsibility.

Technical knowledge to analyze and identify diamonds and color stones in loose and engraved jewelry.