MARIA PAULA CASTILLA ALFONSO
BOCA RATON,FL
Summary
Hard worker and a self-motivated person capable of working individually and with a team, passionate to offer the best customer service with respect and honesty. Willing to take on new challenges, create memorable experiences, and learn new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Chiropractic Office Assistant
Bougie Center for Chiropractic & Alternative Medicine
2022.07 - Current
- Improved patient satisfaction by providing efficient scheduling and appointment coordination.
- Assisted chiropractor in delivering quality care through thorough patient record-keeping and documentation.
- Streamlined office workflow by organizing and maintaining an efficient filing system for patient records.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
Cashier Assistant
Carrot Express
2021.06 - 2022.01
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor toward customers and colleagues.
Assistant Manager, Customer Service
Lucky's Frozen Yogurt
2020.10 - 2021.05
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Associate of Arts - Business
Palm Beach State College
Boca Raton, FL05.2026
High School Diploma -
Olympic Heights Community High School
06.2021
Skills
- Friendly and positive attitude
- Teamwork skills
- Customer service skills
- Stress Management
- Speed and efficiency
- Multitasking Abilities
- Active Listening
- Empathy and Compassion
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Certification
Certificate of Spanish Language with Distinction in Speaking
Affiliations
- Learn new languages
- Art Interests
- Travel
- Read
Timeline
Chiropractic Office Assistant
Bougie Center for Chiropractic & Alternative Medicine
2022.07 - Current
Cashier Assistant
Carrot Express
2021.06 - 2022.01
Assistant Manager, Customer Service
Lucky's Frozen Yogurt
2020.10 - 2021.05
Associate of Arts - Business
Palm Beach State College
High School Diploma -
Olympic Heights Community High School
Certificate of Spanish Language with Distinction in Speaking
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