Maria Paula Gutierrez
Port Saint Lucie,FL
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
18
18
years of professional experience
1
1
Certification
Work History
ESE Behavior Technician/Non-instructional Staff
St. Lucie Public Schools
08.2022 - Current
- Observed, monitored and recorded problem behaviors over 10 students, through accurate behavior-consequence data collection, graphs.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with Autism by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Worked as part of collaborative team to address changing needs of children and families.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
Paraprofessional Aide
The Hope Center For Autism
10.2020 - 03.2022
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on 8 to 15 students progress, behavior, and social skills to supervisors and parents.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Took part in professional development workshops to boost skills.
Registered Behavior Technician
Florida Autism Center
08.2018 - 08.2020
- Implemented ABA techniques including DTT, NET, PECS to increase language and communication, and appropriate play skills
- Observed, monitored and recordedi problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes, using Central Reach to document.
- Maintained client confidentiality through the standards of HIPPA and BACB
- Translated for Spanish speaking families during parent trainings
- Trained new employees on proper protocols and patient/customer service standards.
Teacher Assistant/Paraprofessional
Palm Beach School for Autism
10.2012 - 03.2017
- Oversaw 8-15 students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Translated for Spanish speaking families during IEP meetings.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Sales Representative/Customer Service Representative
PAM Wireless
05.2009 - 06.2010
- Processed customer orders and inquiries via phone, email and in-person communication to foster top-quality service delivery.
- Handled customer inquiries and high volume calls to solve billing and ordering problems.
- Determined customer needs and interests to recommended cellphone services to customers.
- Prepared invoices, reports, financial statements and other documents using POS, Microsoft Excel and Microsoft Word.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Store Manager
Metropcs Authorized Dealer
08.2005 - 05.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
No Degree - Applied Behavior Analysis
Institute Behavioral Training
Online08.2018
High school diploma -
Wellington High School
Wellington, FL05.2005
Skills
- Bi-lingual, English and Spanish
- Customer Relationship Management
- Report Preparation
- Data Entry
- POS Systems Expertise
- Multi-Line Phone Talent
- Customer Service
- Customer Data Confidentiality
- Staff Training
- Microsoft Excel
Certification
- Behavior Technician
- CPI
- CPR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
ESE Behavior Technician/Non-instructional Staff
St. Lucie Public Schools
08.2022 - Current
Paraprofessional Aide
The Hope Center For Autism
10.2020 - 03.2022
Registered Behavior Technician
Florida Autism Center
08.2018 - 08.2020
Teacher Assistant/Paraprofessional
Palm Beach School for Autism
10.2012 - 03.2017
Sales Representative/Customer Service Representative
PAM Wireless
05.2009 - 06.2010
Store Manager
Metropcs Authorized Dealer
08.2005 - 05.2009
No Degree - Applied Behavior Analysis
Institute Behavioral Training
High school diploma -
Wellington High School
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