Maria Paula Lavayen

Product Line: Navigere (Workers Compensation Scheduling Vendor)

•Greet and Read the Legal Consent to all injured workers.

•Pre-screen Injured workers for Diagnostic Exams like MRIs, MR Arthrograms, CT scans, X-Rays and Ultrasounds, etc.

•Update Demographic Information and Accommodations needed for patients.

Properly schedule injured workers with in-network providers closest to their home address.

•Follow scheduling guidelines based on specific-client requirements like Marriott, Disneyland, Publix, Zurich Na, Chubb, among others.

•Ensure all documentation is faxed or emailed to all imaging providers throughout the scheduling process.

•Notify Adjusters and Nurse Case Managers about scheduling delays.

•Follow up with Imaging providers about processings orders, authorizations and scheduling delays.

•Handle Escalated Calls with professionalism at all times.

•Handle over 100 calls per shift (call volume may vary per day).

•Software: Phoenix, Genesys, and Copilot.

• Designed customized makeup looks for diverse clientele, enhancing individual features and personal style.
• Collaborated with clients to identify preferences, ensuring satisfaction and repeat business.
• Developed strong client relationships, leading to increased referrals and a loyal customer base.
• Traveled to clients’ homes in Gainesville, FL to provide custom makeup looks.
• Educated clients on best makeup products and skin care products based on skin needs and desired looks.
• Implemented sanitation protocols to maintain health standards during service delivery.
• Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.

• Coordinated patient appointments using advanced scheduling software to optimize clinic workflow.
• Communicated effectively with patients to confirm appointments and address inquiries, enhancing satisfaction.
• Managed high-volume inbound calls, ensuring prompt and accurate information delivery to prospective patients and current patients.
• Collaborated with medical staff to streamline appointment processes, improving operational efficiency across departments.
• Trained new team members on appointment-setting protocols and software systems, fostering a knowledgeable workforce.
• Developed and maintained strong relationships with patients and healthcare providers, supporting long-term engagement strategies.
• Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
• Used Software programs like Epic and My Chart to access patient information and respond to patient inquiries.
• Managed Escalated calls in a professional manner, upholding the Hospital’s Standards.
• Triaged patients to appropriate departments and medical staff.