KRISTINE DAWSON
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
6
6
years of professional experience
Work History
Care Coordinator II
Included Health
08.2022 - Current
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Helped vulnerable individuals navigate complex healthcare system.
- Lead the weekly team meetings of five or more care coordinators on new procedures and indicate out problems. Set team priorities and provide any comments to the Care Team Manager directly.
- Navigate challenging and complex healthcare needs of 16+ corporate customers.
HR Coordinator-Contract
Aston Carter
05.2022 - 08.2022
- Maintained human resources information system and kept employee files up to date and accurate.
- Evaluated timecards for accuracy on regular and overtime hours.
- Maintained accurate records of all personnel transactions such as hires, promotions, transfers, terminations, and leaves of absence.
Sales Support Representative/ Member Advocate
E-Health Insurance
07.2021 - 04.2022
- Assist customers in making Individual, Family & Medicare healthcare decisions by carefully matching customers with the optimal products and services
- Responsible for providing support to the sales team and customers during the sales process.
Customer Care Professional
Long Term Care Group
12.2020 - 07.2021
- Provide service to long term care insurance policy owners as well as financial representatives of insurance companies
- Answers and responds to all telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility, and claims processing
Technical Support Representative
Asurion
06.2019 - 12.2020
- Managed high levels of call flow and responded to Verizon Wireless technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Direct Support Professional/ House Manager
Journey's In Community Living
05.2018 - 06.2019
- Assist clients with activities of daily living, such as bathing, cooking, and cleaning, grocery shopping
- Supervision of household staff and provided care to mentally disabled patients
Education
Master of Science - Human Resources Management
DeVry University
Downers Grove, IL06.2024
Graduate Certificate - Human Resource Management
DeVry University
Downers Grove, IL02.2024
Bachelor Of Science - Healthcare Administration
Middle Tennessee State University
Murfreesboro, TN05.2020
Skills
Organizational Development
Training development
Management Development
Pre-Employment Screening
Benefits Administration
Case Management
HIPAA Guidelines
Strategic Planning
Employee Relations
Word Processing
Administrative Support
Additional Information
Cum Laude Graduate, 3-year President of The Mu Theta Chapter of Zeta Phi Beta Sorority, Incorporated, 4-year recipient of HOPE scholarship, National Society of Leadership and Success, Volunteer of the Year Award, HIPPA Compliance Training by Included Health
Timeline
Care Coordinator II
Included Health
08.2022 - Current
HR Coordinator-Contract
Aston Carter
05.2022 - 08.2022
Sales Support Representative/ Member Advocate
E-Health Insurance
07.2021 - 04.2022
Customer Care Professional
Long Term Care Group
12.2020 - 07.2021
Technical Support Representative
Asurion
06.2019 - 12.2020
Direct Support Professional/ House Manager
Journey's In Community Living
05.2018 - 06.2019
Master of Science - Human Resources Management
DeVry University
Graduate Certificate - Human Resource Management
DeVry University
Bachelor Of Science - Healthcare Administration
Middle Tennessee State University
Similar Profiles
Sage RaggioSage Raggio
Care Coordinator at Included HealthCare Coordinator at Included Health
Kimberly TaliaferroKimberly Taliaferro
Connected Care Assistant (Remote Position) at Included HealthConnected Care Assistant (Remote Position) at Included Health
Ashley McallisterAshley Mcallister
Triage Registered Nurse Shift Lead at Included HealthTriage Registered Nurse Shift Lead at Included Health
Sandra PetersonSandra Peterson
Operations Analyst at Included HealthOperations Analyst at Included Health
TIANA MAZARIEGOSTIANA MAZARIEGOS
Care Coordinator II at Coordinated Care Apple Health Connections - CenteneCare Coordinator II at Coordinated Care Apple Health Connections - Centene