Maria Paulina Ospina Acevedo
California Kidney Specialists & SBN Professional Psychiatry
Conroe,TX
2
years of professional experience
Bilingual NHA-Certified Clinical Medical Assistant and Remote Chronic Care Manager with 2+ years in telehealth and specialty care. Skilled in managing high-volume patient interactions, coordinating care, and ensuring HIPAA-compliant documentation. Proficient in utilizing Epic and eClinicalWorks for efficient patient support and care management in remote healthcare settings.
Work History
Remote Chronic Care Manager
4 Months- Support two specialty practices in nephrology and behavioral health, managing 70+ patient calls daily to ensure timely care.
- Conduct patient outreach, follow-ups, chronic care assessments, and medication reviews while documenting all interactions accurately.
- Manage multiple patient queues, callbacks, follow-up tasks, and time-sensitive patient concerns simultaneously.
- Identify and escalate medication, symptom, scheduling, and care-related concerns to providers to enhance patient outcomes.
- Coordinate communication among patients, providers, caregivers, and practice staff to maintain continuity of care and address patient needs.
- Provide bilingual English/Spanish patient support while maintaining HIPAA compliance and productivity in a fully remote environment
- Coordinate patient care plans across nephrology and psychiatry services, supporting seamless treatment continuity.
Certified Clinical Medical Assistant
1 Year 3 Months- Coordinated high-volume patient communications, clinical messages, scheduling, and follow-ups to ensure timely care delivery.
- Collected vital signs and documented patient histories in electronic health records.
- Supported providers during in-person and telehealth visits, including documentation and patient coordination.
- Resolved patient telehealth access and connectivity issues and coordinated appointment changes.
- Executed insurance verifications and prior authorizations for medications, diagnostic imaging, and procedures to support seamless patient care.
- Managed clinical messages and escalated medication, symptom, and patient-care concerns to providers for review
- Documented patient encounters in eClinicalWorks and escalated clinical concerns appropriately.
- Prepared exam rooms and maintained supplies for efficient patient flow.
Certified Clinical Medical Assistant – Cardiology
6 Months- Prepared patients for examinations by recording vital signs, medication histories, and chief complaints.
- Administered injections, performed phlebotomy, and supported specimen collection workflows.
- Assisted providers during office procedures, maintaining sterile technique and patient comfort.
- Documented clinical data in electronic health records with accuracy and confidentiality.
- Supported cardiology providers with patient intake, medication review, scheduling, referrals, and care coordination.
- Managed patient triage and prioritized urgent referrals for timely provider review.
- Coordinated insurance verification and prior authorizations for cardiac testing and specialty services.
- Documented patient encounters accurately in Epic EHR and communicated provider-directed follow-up instructions.
Education
Certified Clinical Medical Assistant (CCMA) - Medical Assisting
Skills
Chronic Condition Management
Patient Care Planning
Remote Patient Monitoring
Patient Engagement Strategies
Symptom Assessment
Patient escalation management
Interdisciplinary Collaboration
Care Workflow Optimization
EHR Data Management
Insurance Coordination
Appointment Scheduling
Remote workflow management
Telehealth Support
English / Spanish Bilingual
Timeline
Remote Chronic Care Manager
California Kidney Specialists & SBN Professional Psychiatry
06.2026 - CurrentRead More
Certified Clinical Medical Assistant
HCA Northwest Medical Center
03.2025 - 06.2026Read More
Certified Clinical Medical Assistant – Cardiology
Northwell Hospital
08.2024 - 02.2025Read More
City College of New York
Certified Clinical Medical Assistant (CCMA) from Medical Assisting
Read More