Maria Alexandra Prieto
Arlington,Virginia
Summary
Advanced problem-solving and cross-functional teamwork skills, Production Engineer with over 2 years of experience in the finance/technology and retail industries. Specialties include project planning and development, agile methodologies, and process flow charts. A strategic problem-solver recognized for fostering strong relationships and delivering projects efficiently to achieve operational goals with a strong emphasis on sustainable practices and continuous improvement.
Overview
3
3
years of professional experience
Work History
Sales & Client Advisor
Scanlan Theodore
03.2024 - Current
- Spearheaded sales initiatives and supported operational functions, including inventory management and operations, optimizing processes for City Center Boutique, and enhancing customer experience
- Monitored sales progress in collaboration with Boutique Business Manager, utilizing data analysis of KPIs such as UPT and ATV to effectively align strategies and achieve corporate goals
- Consistently ranked top #3 salesperson monthly company-wide since arrival, driving significant revenue growth.
Process Analyst
Mercantil Banco/Bank Universal
04.2022 - 04.2023
- Led onboarding process for new digital wallet integration, establishing roadmap and MVP, and documenting all onboarding processes, including biometric validation
- Presented project updates and results to stakeholders, ensuring alignment and securing support
- Collaborated with product manager to develop user experience charts, enhancing overall user experience journey
- Managed project to rectify commission collection issues on deposits and withdrawals, adapting processes for online and in-person banking to ensure 100% commission collection
- Directed comprehensive overhaul of customer service model, including segmentation and wallet division, assessing impacts across departments and creating a strategic roadmap and action plan
- Assisted in developing low-code solutions for issue tracking within banking institutions, utilizing Outlook tools to streamline user accessibility and efficiency.
Process Analyst
Restoven C.A
03.2021 - 03.2022
- Produced comprehensive manuals outlining process improvement solutions and specifications, adhering to ISO/IEC 27001 standards
- Developed production processes and diagnoses for increased efficiency, implementing improvements with Agile methodologies.
Education
Bachelor of Science (B.S) - Production Engineering
Universidad Metropolitana (UNIMET)
Venezuela2021
Skills
- Skills & Competencies
- Project Planning and Development:
- Strategic planning, project
- Management, and development
- Cross-Functional Teamwork
- Advanced Problem-Solving
- Agile Methodologies: Agile, Design Thinking, Scrum
- Process Documentation: ISO/IEC 27001, Visio
- Technical Knowledge:
- SQL, VBA, Python (basic)
- Visualization Tools: Power BI, Pivot Tables (basic)
- Project Management Tools: Office Suite, Google Suite, Jira, Asana
- Workflow Analysis
Accomplishments
- Infrastructure and Services Coordinator Student Council UNIMET
- 6.0 SAFe Product Owner/ Product Manager by Scaled Agile
Languages
Timeline
Sales & Client Advisor
Scanlan Theodore
03.2024 - Current
Process Analyst
Mercantil Banco/Bank Universal
04.2022 - 04.2023
Process Analyst
Restoven C.A
03.2021 - 03.2022
Bachelor of Science (B.S) - Production Engineering
Universidad Metropolitana (UNIMET)
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