Maria Rosa Pennella
Alva
Summary
Upbeat and personable professional with a proven track record in customer engagement and office administration, well-suited for building and maintaining client relationships.
Skilled in verbal and written communication, ensuring seamless operations and client satisfaction.
Overview
2025
2025
years of professional experience
Work History
Client Relationship Manager/Executive Assistant
MedSpa Growth & Profitability
05.2023 - 06.2024
- Answered phones promptly and with an up-beat, friendly attitude.
- Was the point person for new clients and employees.
- Helped facilitate the opening of two offices.
- Assisted in the hiring process by posting the job, conducting phone interviews and setting up in-person interviews with the hiring manager.
- Served as primary point-of-contact during two Mastermind events in Orlando and Miami.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
Receptionist
Dr. Bernard Yonk
06.2020 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered phone promptly and with an up-beat friendly attitude and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email or telephone.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cashier
Walgreens
06.2017 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Payroll Coordinator/Administrative Assistant
Park Hudson International
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Completed weekly payroll for 100-150 employees.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Maintained confidentiality of sensitive employee information by adhering to strict data protection policies and procedures.
- Facilitated seamless onboarding of new hires by providing comprehensive training on timekeeping and payroll policies.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized business lunches and in-house events.
Education
Bachelor of Arts -
Touro College
New York, NY06-2015
Skills
- Customer engagement & relations
- Relationship building and management
- Organization skills
- Verbal and written communication
- Office administration
- Problem-solving aptitude
Timeline
Client Relationship Manager/Executive Assistant
MedSpa Growth & Profitability
05.2023 - 06.2024
Receptionist
Dr. Bernard Yonk
06.2020 - 06.2022
Cashier
Walgreens
06.2017 - 07.2018
Payroll Coordinator/Administrative Assistant
Park Hudson International
Bachelor of Arts -
Touro College
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