Maria Sandra Rangel Ramos
Posen,IL
Summary
Proven leader in customer service excellence and effective organization, I significantly enhanced client satisfaction and sales at M and Y Furniture. Leveraging strong communication and administrative support skills, I fostered long-term partnerships and streamlined operations, contributing to a positive and efficient work environment.
Professional Secretary with over [Number] years of experience managing daily administrative support tasks and operations in [Type] industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
25
25
years of professional experience
Work History
Secretary
Archdiocese Of Chicago
09.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Assistant Manager of Sales
M and Y Furniture
01.2021 - 03.2024
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Organized promotional events and interacted with community to increase sales volume.
Receptionist/Hostess
Midlothian Country Club
05.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Owner/Manager
Blue Star Jewelry Gold and Silver
10.2003 - 09.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Manager
Marco's Wholesale
02.2000 - 11.2010
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
No Degree - Business Administration
University of Business Administration
Mexico City12-1989
Skills
- Customer Service Excellence
- Effective Communication Skills
- Administrative Support
- Effective Organization
- Inventory purchasing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Secretary
Archdiocese Of Chicago
09.2024 - Current
Assistant Manager of Sales
M and Y Furniture
01.2021 - 03.2024
Receptionist/Hostess
Midlothian Country Club
05.2018 - 03.2020
Owner/Manager
Blue Star Jewelry Gold and Silver
10.2003 - 09.2017
Manager
Marco's Wholesale
02.2000 - 11.2010
No Degree - Business Administration
University of Business Administration
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