Summary
Overview
Work History
Education
Skills
I am a kind person who loves life, my family and will spend my life time helping others.
Timeline
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Maria Santa Castro

San Antonio,TX

Summary

Seasoned logistics/ Records specialist/Driver offering 24 years of experience in organizing, documenting, planning and implementing clerical resources with focus on productivity and cost-efficiency. Thrives in high-pressure and deadline-driven environments, complying with strict policies, procedures and regulations.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


Overview

24
24
years of professional experience

Work History

Record Center, Logistics, Warehouse and Driver

CBRE
03.2000 - Current
  • Worked with internal customers to drive delivery boxes to USAA customers on site and off site.
  • Maintained accurate records of all deliveries using automated systems.
  • Pull Destruction boxes, quality check, scan and ship out.
  • Process new incoming boxes to system and store in warehouse.
  • Aided senior leadership with process improvements.
  • Deliver to customers in-house via in-house tracking system.
  • Licensed to drive Aerial lifts, riding jacks, fork lifts and Electric carts.

VIA Paratransit Operator

VIA Transit System
05.2017 - 01.2019
  • Improved passenger satisfaction by providing timely and efficient transportation services to individuals with disabilities.
  • Enhanced safety measures by conducting thorough pre-trip vehicle inspections and addressing potential issues promptly.
  • Maintained accurate records of trips, mileage, and passenger information for organizational efficiency and regulatory compliance.
  • Assisted passengers with boarding and disembarking the vehicle, ensuring their comfort and well-being throughout the journey.
  • Demonstrated excellent communication skills when interacting with passengers, colleagues, and supervisors to maintain a positive work environment.
  • Developed strong relationships with regular passengers, fostering trust and reliability in the service provided.
  • Ensured passenger safety during emergencies by following established protocols and procedures diligently.
  • Completed incident reports accurately and within required timeframes to maintain compliance with company policies and regulations.
  • Contributed to continuous improvement initiatives by sharing feedback on operational challenges or areas for potential enhancement during team meetings or discussions with management.

Transportation Driver

Labor On Demand
01.2000 - 01.2008
  • Enhanced customer satisfaction by providing timely and professional transportation services.
  • Maintained excellent safety record with strict adherence to company policies and regulations.
  • Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
  • Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
  • Prioritized passenger comfort while operating buses or shuttles by adhering to speed limits and avoiding sudden stops starts.

Education

High School Diploma -

Thomas Edison High School
San Antonio, TX
05.1982

Skills

  • Customer Satisfaction
  • Critical Thinking
  • Customer Needs Assessments
  • Safety Awareness
  • Vehicle Transport
  • Shipping and Receiving
  • Order Picking and Processing
  • Packing and Scanning
  • Safety Standards

I am a kind person who loves life, my family and will spend my life time helping others.

Bottom line to my story is I CARE.

My whole life I've cared for my family, starting with my Grandmother at the age of 18 years old. I Cared for her until she passed in 1991.

Took care of my Aunt Nena when she got ill in 2005  until she passed in 2008.

My other Aunt Mana became ill in 2013 and I cared for her until her last breath in 2019.

Now I care for my 93 year old Mother and my other Aunt Ernie she is 102 years old.

All  my Aunts I've mention are my Mother's sisters who all had a hand in raising me. They showed me how to be respectful, hard working, kind,  to live life happy and always live a life of love and to keep my faith strong.

I did all the above while still working at all my jobs, staying focus, staying committed and providing my best service to my customers and employers.


Timeline

VIA Paratransit Operator

VIA Transit System
05.2017 - 01.2019

Record Center, Logistics, Warehouse and Driver

CBRE
03.2000 - Current

Transportation Driver

Labor On Demand
01.2000 - 01.2008

High School Diploma -

Thomas Edison High School

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Maria Santa Castro