Maria S. Gonzales
Allegan,MI
Summary
Enthusiastic leader of many traits, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Proven ability to streamline operations and enhance customer satisfaction through effective problem-solving and teamwork.
Overview
9
9
years of professional experience
Work History
Recreation Aide
Department Of Defense MWR
FORT RILEY, KS
04.2019 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Facilitated equipment maintenance and safety checks to ensure optimal usage during events.
- Supported event planning by coordinating logistics and managing supplies effectively.
- Managed administrative logistics of events planning, including contract signing, fee collection,event booking and event promotions.
- Aided in organizing Farewells, FRGS, and other company events on the Army Installation.
- Trained new staff on operational procedures and safety protocols, fostering a collaborative environment.
Server
Hungry Cats, INC
Junction City, KS
08.2018 - 03.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Managed multiple tables, prioritizing guest needs and enhancing dining experience.
- Trained new servers on menu details, service protocols, and POS system usage.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
FPA, Machine Operator
SoundTech INC.
Grand Rapids, MI
09.2016 - 08.2017
- Operated machinery to ensure efficient production processes and adherence to safety standards.
- Monitored equipment performance, identifying issues and implementing corrective actions promptly.
- Trained new operators on machine functions, safety protocols, and quality control measures.
- Obtained Internal Auditor Certification
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
Restaurant Manager
Bravogrand INC.
Grand Rapids, MI
01.2013 - 12.2015
- Oversaw daily operations, ensuring efficiency and adherence to service standards.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Developed and implemented operational procedures to streamline workflow and reduce costs.
- Analyzed sales data to identify trends, inform inventory decisions, and optimize menu offerings.
- Trained staff on proper procedures, (money management,cooking procedures, policy guidelines, management training, customer service training), as well as safety regulations and productivity strategies.
Education
Northview High School
Grand Rapids, MICertification Completion - Homeland Security
Martinsburg College
Martinsburg, WV09-2022
Skills
- Training and Development
- Event Coordination
- Team building facilitation
- Adaptability
- Communication Skills
- Leadership and Management Skills
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Reliability
- Self motivation
- Professionalism
- Time management abilities
Accomplishments
Internal Auditor, EG Quality Services, INC 2/2017
ISO 9001 Quality Management Certificate 2017
Server of the Month 2018
MWR Department of the Army Civilian Achievement Award & Medal 2020 (additional achievement certificates within MWR)
Martinsburg College: Certificate in Homeland Security 2022
Timeline
Recreation Aide
Department Of Defense MWR
04.2019 - 08.2021
Server
Hungry Cats, INC
08.2018 - 03.2021
FPA, Machine Operator
SoundTech INC.
09.2016 - 08.2017
Restaurant Manager
Bravogrand INC.
01.2013 - 12.2015
Northview High School
Certification Completion - Homeland Security
Martinsburg College