Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Sharra Santos

Daly City,CA

Summary

Driven by 18 years of customer service and leadership experience, seeking a medical assistant role where I can apply my educational background and time management skills to provide quality assistance to both physicians and patients. My previous professional experience helped me gain a strong foundation in dealing with intense demands of the job which I can apply for in patient care and working with colleagues.

Overview

19
19
years of professional experience

Work History

Sales Ambassador

Alclear LLC
08.2021 - Current
  • Responsible for expediting member's access to security checkpoints by using their biometrics to direct them to their proper screening.
  • Follow security procedures by validating airline documents and verifying member's traveler identification.
  • Promotes brand, drives sales and educates passengers about the benefits of membership.

Clinical Medical Assistant

UCSF Health
04.2024 - 05.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collaborated with other healthcare professionals such as doctors and nurses to coordinate optimal care plans for patients.

Airport Security Screener

Covenant Aviation Security, TSA
07.2023 - 01.2024
  • Provided security and protection of travelers by conducting screening procedures.
  • Prevented prohibited items from entering secure areas of the airport.
  • Responded to security incidents and emergencies while following standard operating procedures.

Store Manager

CVS Pharmacy
03.2019 - 03.2021
  • Supervised the operation of the store and team members.
  • Promoted team work and motivated team members.
  • Promoted CVS culture and shared the importance of the company's vision and purpose.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Operation Supervisor and Product Consultant

Sephora Inside JCPenney
01.2019 - 03.2019
  • Supervised the operation of the store with the help of the other leaders while unleashing the creativity with make ups and skin cares.
  • Delegated tasks and responsibilities, merchandising, store planning, inventory and multiple projects to drive continuous improvement of the store.
  • Helped customers to pick the best product for their skin to feel confident and beautiful.

Assistant Manager

Walgreens
07.2005 - 01.2019
  • Supervised day-to-day store operations and pharmacy inventory, completed store plans and ensured execution of operational feedback from the Store Manager and District Manager through delegation and supervision of the team.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Shared the customer service best practices with all team members to provide better customer service.
  • Kept employees accountable for improving overall customer service metrics.

Education

Medical Assistant

JVS, UCSF Medical Assistant Program
San Francisco, CA
05.2024

Medical Assistant

SFSU College of Extended Learning
San Francisco, CA
03.2024

Basic Life Support CPR AED

American Heart Association
Oakland, CA
02.2024

Pharmacy Technician Program

SFSU University College of Extended Learning
San Francisco, CA
12.2018

High School Diploma -

International Studies Academy
San Francisco, CA
05.2005

Skills

  • Bilingual (written and verbal) in both English and Tagalog
  • A highly motivated team leader with 14 years of experience in leading teams to success
  • Developed strong communication skills throughout my work experience and education
  • Ability to manage multiple concurrent deadlines and exceed productivity targets in a fast-paced work environment

Timeline

Clinical Medical Assistant

UCSF Health
04.2024 - 05.2024

Airport Security Screener

Covenant Aviation Security, TSA
07.2023 - 01.2024

Sales Ambassador

Alclear LLC
08.2021 - Current

Store Manager

CVS Pharmacy
03.2019 - 03.2021

Operation Supervisor and Product Consultant

Sephora Inside JCPenney
01.2019 - 03.2019

Assistant Manager

Walgreens
07.2005 - 01.2019

Medical Assistant

JVS, UCSF Medical Assistant Program

Medical Assistant

SFSU College of Extended Learning

Basic Life Support CPR AED

American Heart Association

Pharmacy Technician Program

SFSU University College of Extended Learning

High School Diploma -

International Studies Academy

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Maria Sharra Santos