Maria Socorro Cubacub
Jacksonville,NC
Summary
To be able to join a company that offers a challenging and responsible position that can further develop potentials as an individual and as part of the organization itself. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Export Coordinator/Cargo Sales Executive
I.B.P. Trading Co. W.L.L.
08.2017 - 05.2019
- Ensure export shipments are accurately and completely documented
- Typing Air waybills and Sea Bill of Lading and prepare Airlines sales reports
- Ensure all shipments leave the facility to meet carrier deadlines for loading shipments from start to finish
- Negotiate shipping fees with couriers and provide quotes for customers
- Monitor shipments for accurate documentation, labeling, placarding, packaging, and certification
- Handling of BAS charges, emails and quotations (checking and approving) as well as correct of established and spot rates
- Must be able to communicate effectively with clients and shippers to resolve any complaint
- Responsible for liaising between customers, suppliers and transport companies to ensure an efficient operational service is provided
- Ensure all export paperwork has been produced correctly, filed with freight forwarder and maintained in export file.
- Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
- Coordinated closely with finance teams to ensure accurate invoicing of clients while adhering to international trade agreements.
- Ensured compliance with international trade regulations, diligently monitoring changes in export laws and updating company procedures accordingly.
- Prepared and assembled documents to facilitate exports.
- Followed up with customers to resolve inquiries.
- Collaborated closely with sales teams to establish strong relationships with key clients, driving repeat business for the company.
- Reduced costs for the company by negotiating favorable rates with freight forwarders and carriers.
- Enhanced customer satisfaction with timely shipments and accurate documentation through meticulous attention to detail.
- Managed the accurate preparation of all necessary documentation including commercial invoices, packing lists, and certificates of origin to avoid complications during customs clearance.
- Maintained accurate records of all export transactions, facilitating easy retrieval of information when required for auditing or reporting purposes.
- Facilitated clear communication between suppliers, customers, and transportation providers, ensuring all parties were well-informed throughout the export process.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Processed customs declarations and maintained records of customs documents.
- Prepared and submitted reports on import and export activity to management.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Calculated weight, volume or cost of goods to be moved.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Stayed on top of shipment locations and current status to update offices and customers.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Handled pricing and routing for over 20 international shipments every month.
Export Coordinator/Cargo Sales Executive
Delta Services
06.2011 - 08.2017
- Ensure export shipments are accurately and completely documented
- Typing Air waybills and Sea Bill of Lading and prepare Airlines sales reports
- Ensure all shipments leave the facility to meet carrier deadlines for loading shipments from start to finish
- Negotiate shipping fees with couriers and provide quotes for customers
- Monitor shipments for accurate documentation, labeling, placarding, packaging, and certification
- Handling of Bahrain Airport Service charges, emails and quotations (checking and approving) as well as correct of established and spot rates
- Must be able to communicate effectively with clients and shippers to resolve any complaint
- Responsible for liaising between customers, suppliers and transport companies to ensure an efficient operational service is provided
- Ensure all export paperwork has been produced correctly, filed with freight forwarder and maintained in export file.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Established a strong rapport with customs officers and government agencies, fostering positive relationships that facilitated smooth export transactions.
- Coordinated closely with finance teams to ensure accurate invoicing of clients while adhering to international trade agreements.
- Prepared and assembled documents to facilitate exports.
- Supported management decision-making by providing detailed reports on export activities, highlighting areas of strength as well as opportunities for improvement.
- Followed up with customers to resolve inquiries.
- Managed the accurate preparation of all necessary documentation including commercial invoices, packing lists, and certificates of origin to avoid complications during customs clearance.
- Maintained accurate records of all export transactions, facilitating easy retrieval of information when required for auditing or reporting purposes.
- Facilitated clear communication between suppliers, customers, and transportation providers, ensuring all parties were well-informed throughout the export process.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Processed customs declarations and maintained records of customs documents.
- Analyzed shipping reports to identify opportunities for cost savings.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
Secretary/Translator
Babel Manpower Agency
01.2011 - 05.2011
- Report directly to General Manager
- Ensure all incoming calls are answered promptly
- Schedules appointments, meetings, orientation/office day and responsible for monitoring of proper use of function room
- Arrange travel itineraries
- Screens and receives all delivered parcels/mails
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- (English to Arabic translator) convert and transmit information from one language to another.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Created and updated records and files to maintain document compliance.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Facilitated communication between departments for improved collaboration and project success.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Screened visitors and issued badges to maintain safety and security.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Composed inter-office correspondence and provided product and service information to customers.
- Collaborated with cross-functional teams on special projects to achieve successful outcomes within deadlines.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Appointment Secretary
King Saud University
08.2008 - 08.2009
- Handle the schedule of clinicians and students
- Responsible in giving appointment to the patients according to the schedule of Clinicians and Student
- Confirm, cancel or make adjustments on the appointment of patients
- Answer all queries and direct patients to appropriate clinics
- Receive all requests for appointments from Clinicians and provides appointment accordingly
- Retrieve and issued files of patients with appointment
- Document all other information pertinent to the booking of patients
- Perform such other functions as necessary.
- Maintained a professional atmosphere at the front desk by greeting clients warmly and addressing their needs promptly.
- Managed paperwork for new clients efficiently, streamlining the onboarding process through proper organization and attention to detail.
- Reduced appointment cancellations by sending timely reminders to clients via email and phone calls.
- Resolved appointment conflicts proactively by suggesting alternative dates or times that satisfied all parties involved.
- Coordinated room bookings for appointments effectively, avoiding double-bookings or last-minute changes that could inconvenience clients.
- Maintained an up-to-date knowledge of company policies and procedures to accurately inform clients during interactions.
- Managed incoming calls, answering inquiries, and scheduling appointments promptly for optimal client satisfaction.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of Science - Information Technology
University of Cebu
Sanciangko St. Cebu City, 6000 Cebu, Philippines10.2001
Skills
- Computer Literate
- Knowledgeable in performing technology
- Team Leadership and Motivation
- Shipping and Logistics Management
- Tariff coding system
- Teamwork and Collaboration
- Foreign language fluency
- Microsoft Office Suite proficiency
- Export Documentation Expertise
- Strong Organizational Abilities
Personal Qualifications
- Enjoy customer service, helping people interaction
- Enjoy a challenge
- Good communication Skills
- Can work under pressure
- Good team player
- A fast learner and quality-oriented person
- Accepts direction easily and willing to invest time and effort to complete certain tasks and responsibility
Age
40
Civilstatus
Married
Citizenship
Filipino
Height
5' 0"
USCIS no.
219-336-128
Residentsince
03/11/20
Curriculumvitae
Compostela National High School, 1996 - 2000, Poblacion, Compostela, Cebu, Compostela Central School, 1990 - 1996, Cogon, Compostela, Cebu
Personal Information
- Place of Birth: Cogon, Compostela, Cebu, Philippines
- Date of Birth: 07/14/83
Outlook
I am looking for a more challenging job in a larger organization with better long-term prospects. I am extremely hardworking and willing to learn. I am a very good leader and can handle different level of persons and situation that may arise. I do hereby confirm that all the details and information stated above are true and correct to the best of my knowledge and belief.
References
- Olivia Furr, +1 910 467-1908, Retired MCCS Sales Associates
- Grace Peck, +1 252 259-0637, Catalyst Kids Coordinator
- Melissa Templeton, +1 760 458-0716, Catalyst Church Children's Director
- Rosemarie R. Davis, +1 619 707 7822, DOD MSC Purser /DDO
Timeline
Export Coordinator/Cargo Sales Executive
I.B.P. Trading Co. W.L.L.
08.2017 - 05.2019
Export Coordinator/Cargo Sales Executive
Delta Services
06.2011 - 08.2017
Secretary/Translator
Babel Manpower Agency
01.2011 - 05.2011
Appointment Secretary
King Saud University
08.2008 - 08.2009
Bachelor of Science - Information Technology
University of Cebu
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