Maria Susana Ortiz Herrera
Caldwell,ID
Summary
Driven professional with extensive experience across various roles, notably as a Caregiver at Copper Springs Living Assistance. Excelled in providing patient companionship and mobility assistance, enhancing quality of life for clients. Demonstrated exceptional problem-solving and compassionate communication skills, ensuring adherence to care plans and HIPAA compliance. Proven track record of improving operational efficiency and client satisfaction.
Overview
13
13
years of professional experience
Work History
Caregiver
Copper Springs Living Assistance
09.2020 - Current
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Laborer
Drywall Construction
01.2020 - 12.2020
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Operated power equipment to move materials and promote job efficiency.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Inspected tools and equipment to maintain safety and efficiency.
- Installed drywall, siding and other structural components.
Housekeeping Room Attendant
Best Western Hotel
01.2019 - 12.2019
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Laborer
Western Cabinets Inc.
07.2013 - 12.2013
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Provided labor support to carpenters, masons and other skilled trades.
- Planned and executed work with proper tools and materials to maximize productivity.
- Designed, constructed and repaired cabinets, tables and shelves.
- Framed, remodeled and finished wood and metal structures.
Waitress Trainer
Tacos Aguililla Restaurant
01.2012 - 12.2013
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
GED -
Hueneme High School
Oxnard, CA01.2005
Skills
- Care Plan Adherence
- Incident Reporting
- Documentation
- HIPAA Compliance
- Mobility Assistance
- Patient Companionship
- Records Maintenance
- Problem-Solving
- Time Management
- Compassionate communication
- Behavioral Management
- ADL Assistance
Languages
Spanish
Full Professional
Timeline
Caregiver
Copper Springs Living Assistance
09.2020 - Current
Laborer
Drywall Construction
01.2020 - 12.2020
Housekeeping Room Attendant
Best Western Hotel
01.2019 - 12.2019
Laborer
Western Cabinets Inc.
07.2013 - 12.2013
Waitress Trainer
Tacos Aguililla Restaurant
01.2012 - 12.2013
GED -
Hueneme High School
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