MARIA ISABEL TER BUSH
Grahamsville,NY
Summary
I'm a results-driven leader with a strong background in improving operations and supporting strategic growth. I enjoy bringing teams together, building collaborative environments, and finding practical ways to make things work better. I've had the opportunity to navigate complex challenges, streamline processes, and help create positive, productive workplace cultures. I'm known for being adaptable, communicative, and thoughtful in my decision-making, and I take pride in delivering meaningful results.
Overview
10
10
years of professional experience
Work History
General Manager
Seminary Hill Orchard & Cidery
2024.04 - Current
- Monitor financial progress across Restaurant, Wedding, Event, and Sales Departments against prior years and budget by analyzing daily, weekly, and monthly reports.
- Prepare monthly, quarterly, and end of year revenue, labor, and expense reports clearly explaining operational effectiveness, trends and variances.
- Develop strategies to improve operational efficiency, reduce costs and maximize profitability. Restaurant revenue has increased 38% in 4 years, and Wedding/Event Revenue by 30% in 2 years.
- Work closely with Restaurant, Wedding/Event, and Accommodations Leadership Teams to seamlessly execute events hosting up to 250 guests, delivering an exceptional, memorable, and personalized guest experience
- Plant the seed, which is showing up every single day with a smile and a radiant positive attitude. Watering and nurturing this seed has grown a strong, connected team that has been with me for 4 years, and is still growing!
- Keep the customer at the center by initiating conversation, reading the room, paying strong attention to the small details, and making them feel valued.
- Maintain high ratings from Restaurant, Wedding & Event, and Accommodations guests, highlighting receiving a One Michelin Key designation for our Boutique Hotel in 2025 and 2025.
Restaurant Manager
Seminary Hill Orchard & Cidery
2022.05 - 2024.04
- Hired, trained and mentored staff on operational procedures, company standards, and customer engagement techniques.
- Oversaw daily operations, ensuring exceptional customer service, quality and consistent food and beverage offerings, and a positive and engaged team atmosphere.
- Designed Food and Beverage Menus
- Developed Beverage Program which increased overall beverage sales by 72% from 2022-2023
Multi-Unit Team Leader
H&R Block
2019.10 - 2022.05
- Successfully led three tax office teams to reach company targets for 3 consecutive years.
- Analyzed productivity reports to set daily & weekly goals.
- Managed office staffing, operations, and logistics.
- Prepared and filed federal and state tax returns for diverse clientele.
Restaurant Floor Manager
End Cut
2016.11 - 2018.12
- Supervised daily operations in a small, fine dining restaurant to ensure customer satisfaction and retention.
- Enhanced the customer experience by implementing efficient strategies and maintaining a clean, inviting dining environment.
Education
Bachelor of Science - International Business
State University of New York At New Paltz
New Paltz, NY2018-12
Skills
- Communication
- Interpersonal skills
- Leadership and team building
- Team player
- Problem resolution
- Data Analysis
- Computer proficiency
- Time management
- Attention to detail
- Efficient multi-tasker
LANGUAGES
Spanish
Fluent
Timeline
General Manager
Seminary Hill Orchard & Cidery
2024.04 - Current
Restaurant Manager
Seminary Hill Orchard & Cidery
2022.05 - 2024.04
Multi-Unit Team Leader
H&R Block
2019.10 - 2022.05
Restaurant Floor Manager
End Cut
2016.11 - 2018.12
Bachelor of Science - International Business
State University of New York At New Paltz