Maria Teresa Pineda
Signal Hill,CA
Summary
Led patient care operations with over 21 years of military experience in customer service, hospitality, training, and recruiting. Cultivated a resilient and adaptable team environment, excelling in high-pressure situations. Provided decisive leadership during emergencies, ensuring effective communication and command. Fostered collaboration and communication through exceptional interpersonal skills and expertise in human resources management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Flight Attendant
Southwest Airlines
Los Angeles, CA
06.2022 - Current
- Collaborated with crew members to deliver seamless inflight experiences through effective communication and teamwork.
- Trained new flight attendants on safety protocols, customer service standards, and emergency procedures.
- Developed strategies for efficient cabin service delivery, enhancing passenger satisfaction ratings significantly.
- Led initiatives to streamline boarding processes, reducing turnaround times while maintaining high safety standards.
- Mentored junior staff in conflict resolution techniques, fostering a positive work environment and improved team cohesion.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
FLIGHT CHIEF/MANAGER
United States Air Force
Keesler AFB, MS
09.2019 - 04.2022
- Provides safety training to medical and non-medical personnel, conducts periodic disaster training, fire drills and evacuation procedures.
- Patient Advocate Unit Representative in charge of handling patient’s complaints, concerns and comments.
- Oversee personnel, directs clinic operations, conducts training and create duty schedules.
- Flight safety monitor, conducts periodic briefing and training on Lockdown, Dangerous Person, Bomb Threat and Child Abduction procedures.
- Senior Medic in charge of executing strategic flight plans and provides administrative support.
- Ensured passenger safety and compliance with all aviation regulations during flights.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Conducted pre-flight safety checks and emergency equipment inspections to maintain operational readiness.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
ENLISTED ACCESSION/SPECIAL OPERATIONS RECRUITER
United States Air Force
Huntington Beach, CA
01.2015 - 08.2019
- Responsible for interviewing, screening, testing and evaluating applicants from civilian sources to achieve recruiting goals.
- Plans and direct sales promotional projects using social media such as direct mail, press, radio and television presentations.
- Distributes advertising and publicity materials to places frequented by persons of military age and develops community relations.
- Market, promote educational opportunities, benefits and entitlements to stimulate interest in the Unites States Air Force.
AEROSPACE MEDICAL & EMERGENCY MEDICAL TECHNICIAN
United States Air Force
Travis Air Force Base, CA
08.2000 - 12.2015
- Provides nursing tasks and emergency care for patients in event of medical and/or aircraft emergencies.
- Serves as member of primary emergency medical response to in-flight emergencies and potential mass casualty scenarios for on and off base incidents.
- Operates specialized aircraft flight equipment, medical devices and aircraft systems related to patient care.
- Plans, provides and evaluates routine patient care and treatment of beneficiaries to include flying and special operational duty personnel.
- Identifies patient problems and assists in developing and evaluating patient care plans.
- Operates emergency medical and other vehicles.
BASE HOSPITALITY/EVENT COORDINATOR SUPERVISOR IN CHARGE
United States Air Force
Travis Air Force Base, CA
01.2013 - 12.2014
- Handled logistics, catering, agendas and travel arrangements for high ranking military officers to representatives of foreign countries.
- Escort and welcomed arriving Distinguished Visitor on base, determined the nature and purpose of visit, provide logistic support and coordinate with project officer to arrange guest accommodation to ensure they are taking care of from start to finish.
ADVANCE TRAUMA LIFE SUPPORT COORDINATOR
United States Air Force
San Antonio, TX
07.2005 - 12.2006
- Reserve hotel rooms for briefers and secure training sites.
- Create training schedule, enlist instructors for classroom and hands on training.
- Set up/break down Medical Supplies and Equipment for all schedules timelines and events.
- Provide refreshments for all students, instructors and staff.
Education
Associate of Applied Science - undefined
Human Resources
San Antonio, TX01.2015
Associate of Applied Science - undefined
Allied Health Science
Montgomery, AL05.2006
Skills
Leadership and Managerial Skills
20 years of EMT
Advance Trauma Life Support Coordinator
Training and development
Professional Selling Skills
IMPACT Certification
Certification
- National Registry of Emergency Medical Technician
- CPR/Basic Life Support Certified
- FAA Certification
Accomplishments
- Joint Service Commendation Medal
Languages
Tagalog
Native or Bilingual
Timeline
Flight Attendant
Southwest Airlines
06.2022 - Current
FLIGHT CHIEF/MANAGER
United States Air Force
09.2019 - 04.2022
ENLISTED ACCESSION/SPECIAL OPERATIONS RECRUITER
United States Air Force
01.2015 - 08.2019
BASE HOSPITALITY/EVENT COORDINATOR SUPERVISOR IN CHARGE
United States Air Force
01.2013 - 12.2014
ADVANCE TRAUMA LIFE SUPPORT COORDINATOR
United States Air Force
07.2005 - 12.2006
AEROSPACE MEDICAL & EMERGENCY MEDICAL TECHNICIAN
United States Air Force
08.2000 - 12.2015
Associate of Applied Science - undefined
Human Resources
Associate of Applied Science - undefined
Allied Health Science