Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
I absolute love to make people feel cared for.
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Rosangela De Azevedo

Rosangela De Azevedo

Cape Coral,FL

Summary

Accomplished problem solver professional with a proven track record at Hospitality and Airline Industries. Leveraged bilingual skills to enhance customer, guests and passengers experience and safety, leading to increased satisfaction. Demonstrated strong work ethic and reliability, excelling in high-pressure situations. Expert in defusing conflict and finding solutions, showcasing adaptability and effective communication across diverse roles.

Overview

12
12
years of professional experience
3
3
Language

Work History

Flight Attendant

JetBlue Airlines
04.2002 - 11.2012
  • Being Flexible and highly adaptable, Bringing solution to diverse conflicts among passengers, worked daily under challenges with sudden weather changes, medical emergencies and emotional difficulties from passengers.
  • Bilingual; fluent in Portuguese and English. Also conversational Spanish (Castellian). Handled stressful situations calmly and competently, following established protocols while liaising with cockpit crew as needed.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Constantly attending regular training sessions to stay current on company policies, safety procedures, FAA regulations updates and customer service strategies.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

Flight Attendant

American Eagle Airlines
03.2001 - 03.2002
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Maintained Cabin environment by FAA regulations at all times, not only by conducting Cabin Pre-Flight Checks but checking for safety checks and for comfort of all passengers.
  • Trained in Medical Emergencies, handling many emergencies, applying my training on behalf of passengers.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Answered passenger questions and provided solutions to issues arising during flights.

Front Desk

Islandia Marriott Hotel
09.2000 - 02.2001
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Brought solution to diverse conflicts and difficulties for guests, always following company set protocols.
  • Handled guests complaints professionally, resolving issues quickly, by doing so, bringing customer back to high level of satisfaction and comfort. It was very rewarding to me, working with stressed guests and bringing solutions to them,
  • Greeted guests at Front Desk and engaged in pleasant conversations while managing check-in or check out process.

Education

Associate of Science - Biology

Western University
Phoenix, AZ

Skills

Strong work ethic

Customer Service

Managerial Capability

Proficient in Conflict Solution and Problem Solving

Bilingual in Portuguese and English

Result oriented

Excellent Communicator

Exceptional Interpersonal Skills

Composed and Adaptable

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Flight Attendant

JetBlue Airlines
04.2002 - 11.2012

Flight Attendant

American Eagle Airlines
03.2001 - 03.2002

Front Desk

Islandia Marriott Hotel
09.2000 - 02.2001

Associate of Science - Biology

Western University

I absolute love to make people feel cared for.

It is part of being human, I think. Seeing or knowing someone in difficulty always brings the need to make it better. As I do not like to suffer or to be frustrated, I am sure no one else does. Why not try to help?

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Rosangela De Azevedo