Makenzie Stanford
Cape Coral,FL
Summary
Proven leader in retail management, fluent and committed to enhancing customer and associate experiences. Excelled in team leadership and customer service, significantly improving store morale and efficiency. Skilled in store opening/closing and adept at multi-tasking, consistently delivering positive outcomes. Demonstrates a consistent willingness to learn, adapt, and overcome obstacles.
Overview
3
3
years of professional experience
Work History
Front End Supervisor
The Home Depot
04.2025 - Current
- Supervised large team of associates to ensure optimal customer service and support customer engagement.
- Analyzed customer feedback to identify areas for improvement in customer service and performance.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Drove key metrics including a turnaround of Credit Card applications, driving engagement among associates.
- Mentored new employees on company policies and operational procedures for improved performance.
- Coordinated daily and weekly schedules to optimize workflow and maximize team productivity during peak hours.
Service Desk Lead
The Home Depot
12.2024 - 04.2025
- Responsible for fast-paced, direct customer facing issues which often involve technical fluency.
- Oversaw daily operations of the front end of fast paced retail environment.
- Prepared weekly employee work scheduled and communicated directives of evolving company standards.
- Used internal software daily, including Order Up! and other internal Home Depot systems.
Head Cashier
The Home Depot
12.2023 - 12.2024
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change communication with fellow Head Cashiers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cashier
The Home Depot
11.2022 - 12.2023
- Built relationships with customers to encourage repeat business.
- Collaborated effectively with coworkers on store-wide customer satisfaction initiatives to improve store morale.
- Consistently worked alongside other team members in a fast-paced and detail-oriented environment to drive results and customer satisfaction.
- Addressed customer needs and made product recommendations to increase sales.
Retail Sales Associate Cashier
Kohls
09.2022 - 07.2023
- Operated POS terminals and cash drawer balancing.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
Assistant Manager
Bert's Pine Bay Gallery
08.2022 - 02.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
No Degree - Business Administration And Management
Florida Southwestern State College
Fort Myers05.2028
High School Diploma -
Columbia High School
Columbia Station, OH05.2023
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Adaptability and Dependability
- Team Leadership
- Multi-tasking skill
- Accountability & Performance Management
Timeline
Front End Supervisor
The Home Depot
04.2025 - Current
Service Desk Lead
The Home Depot
12.2024 - 04.2025
Head Cashier
The Home Depot
12.2023 - 12.2024
Cashier
The Home Depot
11.2022 - 12.2023
Retail Sales Associate Cashier
Kohls
09.2022 - 07.2023
Assistant Manager
Bert's Pine Bay Gallery
08.2022 - 02.2023
No Degree - Business Administration And Management
Florida Southwestern State College
High School Diploma -
Columbia High School