MARIA THERESA SCARBRO
Chesapeake,VA
Summary
Customer Service Professional experienced in Telecom, Hospitality, Healthcare, and Retail Industries. Established strong relationships with internal and external clients while managing team dynamics and building new business accounts. Focused on delivering results through proactive problem-solving, effective communication, and continuous personal and professional growth.
Overview
37
37
years of professional experience
Work History
Lead Training Admin (REMOTE)
Kelly Services
09.2021 - 07.2023
- Demonstrated self-motivation while managing personal responsibilities in various tasks.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Provided assistance and guidance to team members to promote a cohesive work environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Customer Service Representative (Remote)
NESCO RESOURCE, U.S.A.
06.2020 - 09.2021
- Delivered excellent customer service and provided solutions to various queries.
- Educated customers on account details and status to enhance their understanding and satisfaction.
- Documented and escalated complex customer issues.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product information, enhancing overall satisfaction and loyalty.
- Processed orders and returns accurately, maintaining streamlined operations and reducing errors.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Telecom Support Technician
THE SELECT GROUP - AMERICAN ELECTRIC POWER
10.2018 - 11.2019
- Maintains customer rapport by listening to and resolving concerns; answering questions.
- Enhanced department and organization reputation by taking ownership of unique requests and identifying value-adding opportunities.
- Has lead responsibility for Customer/User satisfaction as it relates to Telecom services and support.
- Respond within IT/Telecom service level agreements to resolve open tickets to reduce end user down time.
- Respond within IT/Telecom service level agreements to resolve open tickets to reduce end user downtime.
- Collaborated with internal groups to elevate customer service and support quality.
- Facilitated onboarding process for new Telecom employees by guiding them through orientation and training.
- MS Excel, Outlook, Word, PowerPoint Presentation., KRONOS, ZYCUS, Intellicorp, TMNU system, Cisco Unified Communication Manager experience. Extensive Cisco Unity voice mail platform experience.
Office Coordinator
REM COMMUNITY OPTIONS – THE MENTOR NETWORK
05.2017 - 02.2018
- Coordinated administrative support for office operations within state, ensuring efficient workflow and communication.
- Facilitated effective communication between clients, vendors, and internal employees to enhance service experience.
- Process and maintain Payroll and Invoices / Accounts Payables, Scheduling, Preparing Correspondence.
- Assist Human Resource interviewing, hiring, orientation, performance evaluations, processing paperwork and maintaining employee records and being compliant.
- Accounts Payable preparation and reconciliation.
- Assisted human resources with interviewing, hiring, orientation, performance evaluations, processing paperwork, and maintaining employee records.
- Facilitated organization and assistance in documentation to streamline administrative tasks.
- Maintains databases and prepares spreadsheets for reconciliation and compliance.
- Served as central contact for disseminating information across departments and regions, facilitating company events and implementation of new office systems.
Retail Support Specialist
Verizon Wireless
02.2014 - 05.2017
- Actively monitors, analyzes and recommends Operation metrics to the General Manager and Solution.
- Managed administrative tasks and operations functions effectively.
- Provided customer service and assisted with sales transactions.
- Controlled inbound and outbound logistics for new devices and accessories, maintaining accurate inventory flow.
- Make sure that the whole store (sales, inventory room and break room is clean and orderly).
- Ensured timely updates of store merchandise and marketing information in VIIA and wSAP systems.
- Assist other stores in the district with regards to wSAP system convergence and new store opening.
- Do physical count of NEW, USED, DEMO and RETURN devices and accessories.
- Served as key holder responsible for store security.
Casino Host
Mardi Gras Casino and Resort
09.2009 - 11.2013
Media Consultant
Idearc Media LLC
03.2009 - 09.2009
Business Head - Small Medium Enterprise Group Regional Luzon
Philippine Long Distance and Telephone Company
01.1987 - 01.2009
Education
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - Management
PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION
Manila, Philippines01-1986
Skills
- Onboarding payroll
- Administrative Assistant
- Customer Service
- Computer skills
- Time management
- Organizational skills
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking
- Flexible and adaptable
- Teamwork and collaboration
- Critical thinking
- Excellent communication
- Verbal communication
- Verbal communication
AWARDS
Recognizing You Awards, BOSS awards, 3 consecutive years as Store TOP employee - LEADING
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Lead Training Admin (REMOTE)
Kelly Services
09.2021 - 07.2023
Customer Service Representative (Remote)
NESCO RESOURCE, U.S.A.
06.2020 - 09.2021
Telecom Support Technician
THE SELECT GROUP - AMERICAN ELECTRIC POWER
10.2018 - 11.2019
Office Coordinator
REM COMMUNITY OPTIONS – THE MENTOR NETWORK
05.2017 - 02.2018
Retail Support Specialist
Verizon Wireless
02.2014 - 05.2017
Casino Host
Mardi Gras Casino and Resort
09.2009 - 11.2013
Media Consultant
Idearc Media LLC
03.2009 - 09.2009
Business Head - Small Medium Enterprise Group Regional Luzon
Philippine Long Distance and Telephone Company
01.1987 - 01.2009
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - Management
PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION