Maria Theresa Vaughan
Sicklerville,NJ
Summary
Dynamic banking professional with a proven track record at TD Bank, excelling in customer relationship management and fraud prevention. Leveraged strong communication skills to enhance customer satisfaction and drive service excellence. Proficient in data storage and security, ensuring safe and efficient banking operations.
Overview
7
7
years of professional experience
Work History
Banking Associate
TD Bank - AMCB
10.2025 - Current
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Received loan and utility payments, sending funds to correct destinations.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Referred customers to other banking departments for specialized services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Educated customers on features and benefits of banking products and services.
Teller I and II
TD Bank - AMCB
09.2021 - 10.2025
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- In-person customer service that provides routine financial transaction such as depositing, withdrawing, check cashing, transferring money, loan payments, etc.
- Conduct a need-based financial solutions to clients, make referrals to appropriate products and services or partners.
Customer Service Associate
Wakefern
07.2018 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Evaluated customer information to explore issues develop potential solutions and maintain high-quality service.
- Describe and explained details about store product options to inform customers and guide purchasing decisions.
- Energized and motivated in performing sales floor activities including merchandising and selling
Education
High School Diploma -
Maligaya National High School
Palawan City, Nuevo Ecija03-2003
Bachelor of Science in Nursing -
Araullo University - PHINMA Education Network
Cabanatuan CIty, Nuevo EcijaSkills
- Customer service
- Teller experience
- Analytical thinking
- Comparing products
- Cash oversight
- Customer relationship management
- Sales expertise
- Creative problem solving
- Good listening skills
- Service standard compliance
- Bilingual
- Payment processing
- Branch operations
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Banking Associate
TD Bank - AMCB
10.2025 - Current
Teller I and II
TD Bank - AMCB
09.2021 - 10.2025
Customer Service Associate
Wakefern
07.2018 - 09.2021
High School Diploma -
Maligaya National High School
Bachelor of Science in Nursing -
Araullo University - PHINMA Education Network