Maria (Tina) Parr
Bend,OR
Summary
Proven leader and adept in Microsoft Excel, I significantly enhanced team productivity at Rebound Physical Therapy by streamlining accounts receivable processes and fostering interdepartmental collaboration. Skilled in staff training and customer service management, I consistently improved financial reporting accuracy and nurtured long-term business relationships. Disciplined Accounts Receivable Supervisor with 3 years of experience in financial roles. Outstanding knowledge in administrative management. Maximizes department productivity while maintaining clear communication with associates and clients.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Supervisor
Rebound Physical Therapy
10.2021 - Current
- Enhanced team productivity by providing regular training on accounting software and tools.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed a team of accounts receivable clerks, fostering a positive work environment that encouraged professional growth.
- Negotiated payment plans with delinquent customers, preserving long-term business relationships while recovering outstanding funds.
- Streamlined account reconciliation procedures, ensuring timely and accurate financial reporting.
- Reconciled daily AR ledger and verified proper posting.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Authorization Specialist
Rebound Physical Therapy
06.2021 - 10.2021
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
Front Office Manager
Living Well Therapy
04.2021 - 06.2021
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Office Manager
Rebound Physical Therapy
11.2017 - 04.2021
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Scheduling Coordinator
Step & Spine Physical Therapy
08.2017 - 11.2017
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Implemented time-blocking and schedule notifications to optimize time management.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Scheduling Manager
Central Oregon Radiology Assoc
08.2016 - 02.2017
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
- Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
- Provided regular reporting on key performance indicators related to scheduling efficiency and adherence rates.
- Fostered a collaborative working environment among schedulers, leading to improved teamwork and shared best practices.
- Worked with manager and supervisor to plan and coordinate production schedules.
Resident Care Coordinator
Regency Village Care Center
01.2014 - 07.2016
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Hired and trained 21 new staff members on facility policies, patient care and medicine distribution.
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Proactively addressed any potential conflicts among staff members or between staff and residents, fostering a positive work environment conducive to quality care.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Education
ALF/RCF Administrator Training Course - Long Term Care Administration
Oregon Health Care Association
Beaverton, OR03.2015
Dayton High School
Dayton, OR05.1990
Skills
- Leadership trained
- Microsoft Excel
- Payment Negotiations
- Staff Training
- Schedule Preparation
- Accounts Receivable
- Administrative Management
- Staff Management
- Multitasking and Organization
- Team Leadership
- Customer Service Management
- Office Management
Timeline
Accounts Receivable Supervisor
Rebound Physical Therapy
10.2021 - Current
Authorization Specialist
Rebound Physical Therapy
06.2021 - 10.2021
Front Office Manager
Living Well Therapy
04.2021 - 06.2021
Front Office Manager
Rebound Physical Therapy
11.2017 - 04.2021
Scheduling Coordinator
Step & Spine Physical Therapy
08.2017 - 11.2017
Scheduling Manager
Central Oregon Radiology Assoc
08.2016 - 02.2017
Resident Care Coordinator
Regency Village Care Center
01.2014 - 07.2016
ALF/RCF Administrator Training Course - Long Term Care Administration
Oregon Health Care Association
Dayton High School
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