Maria Doubront
Sunrise,FL
Summary
Hardworking and enthusiastic College Student with extensive experience in customer service and cash handling, working towards a B.S. in Marketing and Finance. Dedicated, and committed to becoming a dependable and valuable team member as well as to identifying customer needs and delivering effective solutions to all problems. Positive and upbeat with strong communication and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Hostess
J Alexander's
07.2022 - Current
- Collected payments and provided an accurate change to guests
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information, and document reservations.
- Promoted business loyalty by fostering positive customer relationships.
Retail Associate
Aeropostale
10.2021 - 06.2022
- Managed cash register after the end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Bachelor of Science - Marketing And Finance
Florida International University
Miami, FL06.2026
Skills
- Sales and Marketing
- Ability to Work in a Team
- Fast Learner
- Front of House Management
- Customer Service
- Guest and Phone Inquiries
- Cash and Transaction Handling
- Operate Cash Register
- Guest Accommodations
Languages
Spanish
Native or Bilingual
Timeline
Hostess
J Alexander's
07.2022 - Current
Retail Associate
Aeropostale
10.2021 - 06.2022
Bachelor of Science - Marketing And Finance
Florida International University
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