Maria Victoria Daelo
Elgin,IL
Summary
Experienced banking professional with 17 years of experience at Philippine National Bank, one of the Top bank in the Philippines with demonstrated success in coordinating team and operational activities. Flexible, approachable and responsible hard working person. Adaptable to all challenging situations and managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Associate Banker
BMO Harris Bank
Streamwood, IL
09.2024 - Current
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Cross-sold banking services such as credit cards, insurance policies.
- Collaborated with team members to develop marketing strategies for banking services.
- Helped customers understand and use mobile applications and online banking.
Area Operation Officer - Manager 1
Philippine National Bank
03.2022 - 05.2024
- Company Overview: One of the Top banks in the Philippines
- Improved operational efficiency by streamlining processes and implementing new systems
- Monitors and recommends job rotation of personnel for 15 branches of North Luzon Area
- Ensures sound internal control system is in place in Branch to prevent frauds
- Monitors/follows up resolution of GL/SL discrepancy, negative balance, and floats
- Conducts regular monthly meetings to discuss internal control policies, AMLA, code of conduct and red flags of recent common frauds
- Conducts Management Team Audit
Sales and Service Head - Assistant Manager 2
Philippine National Bank
10.2015 - 03.2022
- Company Overview: One of the Top banks in the Philippines
- Assist Branch Manager in overseeing the branch's operations, including the teller line and platform, to ensure efficiency, accuracy, and quality of service
- Ensuring the branch complies with regulations, policies, and procedures, especially those related to security, audit, and internal controls
- Managed approximately 30 incoming calls, emails and faxes per day from customers and inter-branch transactions
- Responsible for overall management of branch controllable expenses and direct supervision of branch operations to attain profitability
- Prepares General Ledger/Subsidiary Ledger and other accounting reports.
Sales and Service Officer - Assistant Manager 1
Philippine National Bank
, Philippines
01.2014 - 10.2015
- Company Overview: One of the Top banks in the Philippines
- Maintained vault operations for bank along with daily reconciliations of daily business transactions
- Provide excellent customer service, helping tellers and new accounts to process transactions accurately, balance the teller drawer, and managing the branch's cash supply vault and balancing the ATM daily
- Mentored junior staff members, helping them develop their skills and advance in their careers
Branch Operation Accountant
Philippine National Bank
05.2011 - 05.2013
- Company Overview: One of the Top banks in the Philippines
- Processing and documenting accounting, clearing, deposits, and withdrawal transactions
- Ensuring client data is protected and accurately managing files and documents
- Keeping all records of the branch such as deposits, withdrawals, account information sheet
- Reconciled general ledger accounts directly related to operations
- Conducts immediate investigation on suspicious transactions with signs of irregularities / frauds.
Bank Teller / New Account Processor
Philippine National Bank
, Philippines
06.2007 - 06.2011
- Process deposits, withdrawals, checks, loan payments, and other transactions.
- Balance cash drawers, reconcile discrepancies, and accurately count money.
- Follow bank security and compliance procedures, and ensure transactions are processed efficiently.
- Maintain customer records, assist with opening and closing procedures, and cross-sell bank products and services.
- Interviewing potential customers to gather information for opening accounts, such as savings or checking accounts.
- Streamlined new accounts process for faster turnaround times and improved productivity.
Education
Bachelor of Science - Management Accounting
Virgen Milagrosa University
03-2007
Skills
- Operational Efficiency
- Branch Administration
- Team Management
- Effective Leadership
- Critical thinking skills
- Excellent work ethic
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organisational skills
Extracurricular Activities
Flag Bearer, VMUF Drum & Bugle Corps Scholarship Recipient, VMUF Drum & Bugle Corps
Languages
- English
- Tagalog
Trainingsandseminars
- AML home study program webinar, 04/2024
- Occupational Safety & Health Program Webinar, 02/15/24
- Managing Head Environmental Training, 12/03/22
- Prepaid Cards CEP Webinar, 08/06/20
- AMLA/Compliance CEP Webinar, 08/18/20 - 08/19/20
- FX Purchase Webinar, 09/17/20
- Internal Control Consciousness Training (ICC) Webinar, 09/05/20
- First Aid Training Seminar, 07/30/19
- Internal Control Consciousness Training (ICC), 09/22/18
- Risk Education Awareness Program (REAP), 08/25/18
- Basic Foreign Exchange Seminar, 03/12/15
- Fast-Track Training Program (FTTP Batch11), 05/2013 - 08/2013
- Branch Operation Assistant Seminar, 04/2012
- New Accounts Seminar, 04/2009
- Signature Verification Seminar, 09/2007 - updated 2013
- Anti-Money Laundering Act Seminar, 09/2007 - updated 2013
- Counterfeit Detection Seminar, 09/2007
- Universal Teller Training Program (UTTP), 09/2007
Timeline
Associate Banker
BMO Harris Bank
09.2024 - Current
Area Operation Officer - Manager 1
Philippine National Bank
03.2022 - 05.2024
Sales and Service Head - Assistant Manager 2
Philippine National Bank
10.2015 - 03.2022
Sales and Service Officer - Assistant Manager 1
Philippine National Bank
01.2014 - 10.2015
Branch Operation Accountant
Philippine National Bank
05.2011 - 05.2013
Bank Teller / New Account Processor
Philippine National Bank
06.2007 - 06.2011
Bachelor of Science - Management Accounting
Virgen Milagrosa University
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