Priya KC

- Welcome and greet clients upon arrival at the branch, managing lobby traffic and efficiently directing them to the waiting queue.

- Schedule and coordinate client meetings, ensuring a seamless and organized appointment process.

- Assist clients with various banking transactions, including deposits, withdrawals, payments, debit card reorders, direct deposit setup, and address updates, while strictly adhering to all policies, procedures, and regulatory requirements.

- Educate clients on utilizing technology self-service options such as the Chase Mobile App, Chase.com, and ATMs to meet their banking needs conveniently.

- Support clients and branch team members by facilitating new account openings as needed.

- Oversee branch operations, including management of cash devices such as the cash vault and ATMs, while ensuring compliance with all bank policies and procedures.

- Enhanced customer engagement by efficiently processing teller transactions, promoting digital solutions, and initiating introductions to bankers to fulfill customer needs effectively.

- Executed operational tasks while adhering to established policies, minimizing risks, and ensuring compliance with bank procedures and products.

- Demonstrated strong judgment within defined policies and procedures, seeking guidance from managers when necessary and escalating issues to more experienced roles.

- Cultivated positive relationships with customers, demonstrating care and professionalism to facilitate smooth transactions and address inquiries or concerns promptly.

- Leveraged comprehensive knowledge of banking procedures and products to identify suitable solutions for customers' financial needs, contributing to overall customer satisfaction and retention.

- Proactively assessed customer needs and preferences to provide personalized recommendations, resulting in increased sales and customer satisfaction.

- Demonstrated expertise in store products and services, effectively utilizing Macy's Loyalty Programs and POS systems to streamline transactions and enhance the shopping experience.

- Assisted customers utilizing devices for shopping and comparison, showcasing adaptability and commitment to meeting customer needs.

- Maintained department standards by ensuring proper merchandise organization and contributing to seasonal changes and clearance sets, showcasing attention to detail and dedication to store presentation.

- Welcomed customers warmly, creating a positive shopping experience and fostering a welcoming atmosphere within the store.

- Provided thorough explanations and demonstrations of products and accessories, addressing customer questions and concerns with professionalism and product knowledge.

- Actively listened to customers to understand their needs and preferences, offering tailored recommendations to enhance their shopping experience.

- Efficiently processed transactions, handled cash, and facilitated returns or exchanges, ensuring accuracy and customer satisfaction.

- Contributed to the store's organization and presentation by restocking, arranging, and organizing items, maintaining a clean and orderly shopping environment for customers.