Maria Victoria Ribeiro
Elizabeth,NJ
Summary
Highly-motivated, bilingual employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Physical Therapy Receptionist Supervisor
All-care Physical Therapy Center
Union, New Jersey
04.2023 - 07.2026
- Managed patient scheduling and appointment confirmations efficiently.
- Maintained patient records and ensured data accuracy in systems.
- Coordinated with therapists to facilitate smooth patient flow throughout the day.
- Responded to emails promptly and accurately while adhering to HIPAA regulations regarding privacy laws.
- Performed clerical duties such as typing letters, faxing documents, photocopying materials and filing documents.
- Verified insurance coverage and copayments for treatments.
- Reviewed prior authorization requests for compliance with policy guidelines.
- Processed incoming authorization requests using electronic health record systems.
- Maintained accurate records of authorization approvals and denials.
- Educated staff on changes in insurance regulations and protocols.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
Patient Care Coordinator
Professional Physical Therapy
Morristown, NJ
08.2021 - 05.2023
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
- Completed insurance verifications and claim forms for patient intake and processing.
- Received and routed care team messages and documents to appropriate staff.
- Compiled and maintained medical charts and reports in complex digital databases.
- Explained policies, procedures and services to patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Counseled patients on potential financial liabilities and payment requirements.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Provided administrative support for patient care staff.
- Assisted patients with canceling and rescheduling appointments.
- Answered phone calls and took messages for staff members.
Membership Services Supervisor
BJ's Wholesale
Edison, NJ
11.2019 - 04.2021
- Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members.
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
- Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
- Coached and mentored all employees to be engaging, pleasant and helpful to new and existing members, which improved service expectations.
- Oversaw membership data system to ensure that all information is accurate and complete.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Met with each associate to establish realistic monthly sales goals.
- Ran weekly reports to assess individual and team performance and note areas requiring improvement.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Delivered consistent one-on-one and group training sessions to help membership ambassadors improve skills and selling techniques.
Inbound Stower
Amazon
Carteret, NJ
01.2018 - 12.2018
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
Head Cashier
Lowes Home Improvment
Union, NJ
05.2015 - 08.2016
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Trained new team members in cash register operation, stock procedures and customer service.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
- Counted and balanced cashier drawers.
- Monitored sales events, added new merchandise and rang up purchases.
- Resolved issues with cash registers, card scanners and printers.
- Maintained work area in clean and neat manner.
- Managed cashier shifts and breaks.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Education
High School Diploma -
Swansboro High School
Swansboro, NC05.2013
Some College (No Degree) - Dental Assisting
Coastal Carolina Community College
Jacksonville, NCSkills
- Fluent in Spanish and Portuguese
- Registration and Scheduling
- Database Search and Data Entry Skills
- Microsoft Office
- Resolving Problems
- Organized and Efficient
- Organized and Detail-Oriented
- Medical Data Collection
- New Hire Training
- Patient Care Coordination
- Filing and Recordkeeping
- HIPAA Compliance
- Insurance Practices
Languages
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Physical Therapy Receptionist Supervisor
All-care Physical Therapy Center
04.2023 - 07.2026
Patient Care Coordinator
Professional Physical Therapy
08.2021 - 05.2023
Membership Services Supervisor
BJ's Wholesale
11.2019 - 04.2021
Inbound Stower
Amazon
01.2018 - 12.2018
Head Cashier
Lowes Home Improvment
05.2015 - 08.2016
Some College (No Degree) - Dental Assisting
Coastal Carolina Community College
High School Diploma -
Swansboro High School