Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARÍA VICTORIA VANNI

Miami

Summary

I am an industrial engineer with the goal to belong to an organization that enables me to continuously feel challenged to develop myself. I seek to develop interpersonal skills in a multicultural context to increase my understanding and commitment to the society that surrounds me. Dynamic leader with proven expertise in operations management and team building. Excelled in enhancing sales, employee satisfaction, and customer loyalty through strategic vision and effective problem resolution. Skilled in bilingual communication and efficient multi-tasking, achieving significant business growth and operational efficiency.

Overview

5
5
years of professional experience

Work History

Assistant General Manager

Pura Vida Miami
Miami
01.2024 - Current
  • In charge of Restaurant management, including: team management, inventory control, operations, reviews, placing orders, opening shifts and closing shifts. I’m also in charge of bringing solutions for any inconvenient that could possibly appear.

YACHTING

Captain Francisco
Miami
07.2021 - Current
  • Managed dining service, ensuring timely meal delivery and guest satisfaction.
  • Assisted in event planning and setup for private parties and gatherings.
  • Maintained cleanliness and organization of dining areas and guest spaces.
  • Coordinated with kitchen staff to fulfill special dietary requests efficiently.
  • Trained new staff on service standards and operational procedures.
  • Monitored inventory levels of supplies, reporting shortages as needed.
  • Handled guest inquiries and resolved issues promptly to enhance experience.
  • Communicated effectively with ground personnel via radio communication devices prior to take off and after landing.

Server/Manager

Craft
Miami
01.2022 - 01.2024
  • In charge of FOH operations: human resources, reviews, team Schedule confection, keeping low labor parameters in order to guarantee maximum productivity at the lower cost, placing orders and customer service with outstanding hospitality skills.

Manager

Tapelia Restaurant
Miami
01.2021 - 01.2023
  • Managed budget implementations, employee reviews, training and schedules. Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Education

Industrial Engineer -

Universidad Del Norte Santo Tomás De Aquino
01.2018

Some College (No Degree) - STCW BASIC TRAINING

MARITIME PROFESSIONAL TRAINING
Fort Lauderdale, FL

Skills

  • Restaurant management
  • Event planning
  • Dining service management
  • Event coordination
  • Team training and development
  • Hospitality management
  • Inventory control

Languages

Fluent English and Spanish

Timeline

Assistant General Manager

Pura Vida Miami
01.2024 - Current

Server/Manager

Craft
01.2022 - 01.2024

YACHTING

Captain Francisco
07.2021 - Current

Manager

Tapelia Restaurant
01.2021 - 01.2023

Industrial Engineer -

Universidad Del Norte Santo Tomás De Aquino

Some College (No Degree) - STCW BASIC TRAINING

MARITIME PROFESSIONAL TRAINING

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